Description

I ordered a classic linen shirt men's large, from a NY based company. I received a 100% polyester shirt from China (delivered from UK) which appeared to be a women's large. I contacted the company, who advertises quality and satisfaction guaranteed, to return the product. Initially they offered me an exchange for a comparably priced product from their website. When I declined this they offered a return IF I paid the return shipping cost to the UK. Their website states ""Returns due to defects, damage, incorrect items, or incomplete orders will not incur any return fees." They then offered me 50% shopping credit on their website or a 15% refund with the option to keep their inferior product to "give as a gift, donate to charity, etc." Again, this is unacceptable. When a business sends you an incorrect/inferior product, it should be incumbent upon them to correct the issue with no additional cost or loss to the consumer.