Getting Back to Normal After The Storm
Texas panhandle residents and companies are ready to help get things back to normal after a storm. Unfortunately, there are companies who will appear willing to help but will take advantage of an already difficult situation.
“It’s important to know the difference between a reputable company and a not so reputable one. The best way to tell the difference is to contact the BBB for a full Business Review,” said Janna Kiehl, BBB CEO. “Well established companies with a proven track record be here to help long term.”
Immediately after a storm, you're guard may be down and you will want to get things back to normal in a hurry. Be patient and ask if temporary repairs can be made. “It will take some time for companies to make all the repairs needed," said Kiehl.
BBB Tips to protect yourself and your family from being taken advantage of:
Ask to see the company's license from your City’s Code Enforcement or Building Safety department in your city.
Ask for an itemized statement with all costs listed. Will the company be there after the sale if there is a problem? If you don’t receive straight answers to your questions, choose another company.
Take time to shop around for contractors, get competitive bids and get a report from the BBB. If a company helped you make temporary repairs, you may or may not want to use them for permanent repairs; either way, check them out.
Check with your insurance company about policy coverage and specific filing requirements.
Don't be pressured into making an immediate decision or using someone you’re not comfortable with.
Be wary of door-to-door workers who claim your home is unsafe. If you are concerned about possible structural damage in your home, have an engineer, architect, or building official inspect it.
Prepare a written agreement with anyone you hire. It should outline the work to be done, the materials to be used, and the price breakdown for both labor and materials. Review it carefully before signing. NEVER SIGN A BLANK CONTRACT!
Never pay for all repairs in advance, and don't pay cash.
Never pay in full until all work is completed.
Contact the BBB at www.bbb.org/Amarillo or 806-379-6222 for a list of accredited businesses in the industry you are shopping in.
Don’t give in to attempts to pressure you into making a decision today. After a storm, make temporary repairs if possible and wait for the company to do business with that’s right for you!
9:00 – 4:00 Monday – Thursday;
9:00 – 3:00 Friday