BBB helps people find and recommend businesses, brands, and charities they can trust.

People today are overwhelmed with choices – and often unsure about where to find verified, unbiased information. There are more than 30 million businesses in North America alone; and hundreds of thousands of sites around the world where people shop online. There are thousands of free and subscription websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all.

For over 100 years, BBB has helped people make smarter decisions and is evolving to meet fast changing marketplace needs.

  • BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards.
  • BBB helps consumers identify trustworthy businesses, and those that aren’t, through more than 4 million BBB Business Reviews.
  • BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say.
  • BBB sets standards for and evaluates the practices of thousands of charities so that donors know where their money is going.
  • BBB coaches businesses on ethical behavior and how to build stronger, more trusting relationships with their customers.

BBB offers its national and local consumer services online and in person. Through our efforts, BBB helps millions of people each year.

The Council of Better Business Bureaus(CBBB) is the network hub for BBBs in the US and Canada. Like BBBs, CBBB is dedicated to fostering honest and responsive relationships between businesses and consumers -- instilling consumer confidence and advancing a trustworthy marketplace for all.


BBB Serving Ventura, Santa Barbara and San Luis Obispo Counties


Main Address:               

P.O. Box 129             Santa Barbara, CA 93102

805-963-8657 (ph)
805-618-3597 (fx)

Office Hours: 

Monday - Thursday;     8:00 a.m. – 5:30 p.m. 
Friday;                         8:00 a.m. – 12:00 p.m.

Phone Hours:          

Monday - Thursday;     9:00 a.m. – 12:00 p.m. 1:30 – 5:00 p.m.       Friday;                         9:00 a.m. – 12:00 p.m.


Rick Copelan   President/CEO             805-963-8657

Carol Copelan             Vice-President             805-963-8657 

Brent Copelan     Complaint Evaluation 805-963-8657 ext. 13

John Lopez                     IT Manager                     805-963-8657 ext. 14

Nicole Nelson     Mediation/Arbitration   805-963-8657 ext. 15

Luis Aguilar     Arccounting /              Trade Practice            805-963-8657  ext. 18

Accreditation Office:

805-845-7812 (ph)
805-618-3593 (fx)

Phone Hours:

Monday - Friday:           8:00 a.m. - 5:00 p.m.

Ben Spradley   Accreditation Consultant (805) 845-7812 ext. 202

John Turner     Accreditation Consultant (805) 364-3269

Scott Wall         Accreditation Consultant (805) 845-7812 ext. 206

Richard Starr       Accreditation Consultant (805) 453-4109