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          Tennis Warehouse has 1 locations, listed below.

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            Business ProfileforTennis Warehouse

            Tennis Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1997

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers tennis & related equipment.

            Business Details

            BBB File Opened:
            4/1/1996
            Years in Business:
            31
            Business Started:
            8/1/1992
            Business Started Locally:
            8/1/1992
            Accredited Since:
            1/1/1997
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Racquetball Warehouse
            Business Management
            • Mr. Mark Sczbecki, COO
            • Mr. Drew Munster, CEO
            • Mr. Joe Hedrick, Supervisor
            • Rick Kerpsack, President
            • Joshua Lee, Organizational Development Specialist
            Contact Information

            Principal

            • Mr. Drew Munster, CEO

            Customer Contact

            • Rick Kerpsack, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            I recently visited the tennis warehouse website and noticed they had a tennis racket trade-in program. It lists out the instructions, which I followed precisely. First, I called a specialist on the phone and they provided me a quote for a tennis racket that I owned. The quote was for $89 if the racket was in “A condition.” I ordered a new tennis racket from tennis warehouse relying on this information. Then, following their instructions, I mailed back my prior racket that I had been given the $89 quote for. Several days later, tennis warehouse sent me an Email telling me they would pay me $41 for my racket that they just quoted me $89 for! I spoke with somebody and they refused to honor the original quote, despite the fact that my racket was in fact “A condition” which tennis warehouse confirmed. They updated their offer to $50 with $10 store credit but I feel taken advantage of and deceived nonetheless.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristen W

            1 star

            09/01/2023

            Illegally charge a delivery fee for e-gift cards. I bought an electronic gift card for my mom, and they charged a Colorado Retail Delivery fee which is illegal as nothing was delivered. Not a huge amount, but the principal. When i called them, they brushed it off saying it was a sales tax, but on the invoice it specifically says retail delivery fee. I brought that up to them and they brushed it off and won't refund the incorrect tax.

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