BBB Accredited Business Profile

Patio Pacific, Inc.

Patio Pacific, Inc.

Patio Pacific, Inc.

42 years in business
202 Tank Farm Rd Ste F1
Sn Luis Obisp, CA 93401-7520
Additional Phone Numbers
  • (805) 781-7700
Additional Email Addresses
  • sales@petdoors.com
  • alan@petdoors.com
Additional Website Addresses
BBB File Opened: 12/16/1999
Business Started: 10/10/1974
Business Started Locally: 10/10/1974
Business Incorporated: 08/11/1976 in CA
Type of Entity
Corporation
Business Management
  • Mr. Nick Pullano, General Manager
  • Mr. Alan Lethers, President
  • Customer Support
Business Category
  • Pet Supplies & Foods - Retail
  • Doors - Patio

Products & Services
Any time of dog door or cat door imaginable.
Service Area
ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
  • America's Finest Pet Doors
  • America's Pet Door Outlet
  • PetDoors.com
Methods of Payment
  • Visa

    Mastercard

    American Express

    Discover

    PayPal

    eCheck

Refund & Exchange Policy: 
If you are not satisfied with your purchase for any reason, please call PetDoors.com for a Return Merchandise Authorization number (RMA number) within 30 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.
The return period is extended to 90 days for any product that is based upon the Endura Flap™ and for all Plexidor and High Tech Pet products.
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
Some manufacturers have more stringent return policies which we are required to follow. These are identified in the warranty information for each manufacturer. Please understand that we are bound by these requirements. We also have a "Restocking Fees" page that may be accessed from all category pages that identifies those companies that impose restocking or other fees which we must pass on.
Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
In a case where PetDoors.com has not charged ground shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
Call us at (800) 826-2871 for help before you decide to give up on your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to sales@petdoors.com
BBB accredited business

A+

Overview

What happens when you sell pet doors for over 30 years? You learn more about pet doors than you ever thought was possible and, in the meantime, you create a website that explains everything. That’s PetDoors.com, we are confident you won’t be able to find anyone who knows more about doggy doors than we do; we have seen everything and answered just about every question possible.
At PetDoors.com, we love pets. We love dogs so much that several are official members of our staff. Every day is a “Bring your dog” day at PetDoors.com and this allows us to constantly test our products with real puppy expertise. As if 5 office dogs were enough, we also have Bruno, our pet door simulator that can open and close a flap over 10,000 times per day.
The company that eventually became PetDoors.com started in 1976 and has made over 500,000 dogs happy and owners liberated. We are located in San Luis Obispo, California which is definitely a dog lover town! 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Patio Pacific, Inc.

Patio Pacific, Inc.

BBB ACCREDITATION SINCE 12/19/1999

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