Business ProfileforPacific Coast Re-Bath

Re-Bath was contracted by me to do a partial bathroom remodel. The first transaction was 7/12/23. I've paid $11,578.50 so far and still owe another payment. A number of things went wrong throughout the remodel. Twice I’ve called the phone number listed in a reply from the Re-Bath owner regarding a review I posted. I left detailed messages both times as no one answered the phone either time. I left the first message on 12/30/23 and have yet to hear back from them. Some of the issues have since been fixed but others have not (i.e. they set up auto-pay debits for the balance of my project without notifying me (and the job hadn’t even been finished/fixed yet). I had told both Pedro (the installer) and Jennifer (the accountant) that I’d be using a different form of payment for the second half of my balance. The account they weren't supposed to use became overdrawn by over $800! I contacted M****** at Re-Bath regarding this several times asking her to credit the amount they debited and reminded her about my plan to use a different payment (a credit card) for my balance. My request has been completely ignored and nothing was done about it. The account remains overdrawn and I don't have the funds to cover the $800+). I was told that $350 would be deducted from my balance due to some of the problems that occurred during my bathroom remodel. The $350 deduction has not been applied to this day. They've also refused to give me a breakdown of the cost of my bathroom project. We can’t even use the new shower because there’s a drainage problem so it backs up and overflows. The first (and last) time I used the new shower the water didn't drain and I slipped and fell on my back. This is a partial list of what's gone wrong. I'm trying to get this worked out but getting nowhere. M****** has now informed me they will be putting a lien on my house. I don’t know what to do anymore and that's why I've contacted the BBB. I have photos/a paper trail to back up everything that's occurred.