BBB Accredited Business since
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This company offers IT consulting, management, engineering, and hardware and software resale.
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A BBB Accredited Business since
BBB has determined that DiscounTechnology meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for DiscounTechnology include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jesse Menczer, President
Number of Employees
Computers - Sys Designers & Consult Computers - Wholesale & Manufacturers Computers - Supplies & Parts Computers Hardware, Software & Services Computers - Networks Computers - Service & Repair
Alternate Business NamesNetegriti LLC
Industry TipsTech Support Scam
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BBB Complaint Process
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Additional Phone Numbers
- (214) 550-1214(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: The DiscounTechnology website boasted free shipping on orders over $19. While ordering, the shipping cost did not come off the total - I thought this would be adjusted after the order as some businesses do and placed the order anyway. When I called to have the shipping charged reversed, I was told I picked the wrong shipping method and that the charge could not be reversed.
Desired Settlement: To be discounted the shipping charge.
Business Response: Our website offers every FedEx Shipping method available at cost, plus two other no-cost options, pickup in San Diego, or SuperSaver shipping. All the customer had to do, was to select SuperSaver shipping ($0). Instead the customer selected FedEx Ground ($10.53). The order was then shipped by the customer's selected shipping method. Candidly, I don't think we've done anything wrong or obtuse, the customer simply failed to select the correct shipping method that they wanted. For your review, I emulated the items they bought on our website and pasted the shipping options they were presented with. See below.
It's not our policy to refund a different shipping method, when the mistake was not ours. However, it is our policy to make our customers happy, so if the customer would like to call me directly at 619-550-1900 x*** we'll arrange for the shipping cost to be refunded.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.