BBB Accredited Business since
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This company offers wholesale allergy bedding, dust mite covers, mattress covers, box spring covers, duvet covers, allergy pillows, pet bed allergy covers and more.
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A BBB Accredited Business since
BBB has determined that Allergy Guard Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Allergy Guard Direct include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jason G Strongwater, Manager
Number of Employees
Bedding Wholesalers & Distributors
Service AreaServing the World Wide Web
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BBB Complaint Process
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Additional Phone Numbers
- (858) 397-1142(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I sent completely unused unopened items back to Allergy Direct via UPS. Received proof of delivery over a month ago. Company has failed to refund my money in full. They owe me $389.84. I should not even have to ask for them to refund my money. They have had well over a month to do so and have done NOTHING. I want my money back .
Desired Settlement: I want all my money back ($389.84).
This customer placed 2 orders totaling 389.84. Both were already refunded less orginal shipping charges of 14.95 ea for a net refund of 359.94. Our policy is very clear about not refunding originial shipping costs and even promo ones . In this case we shipped at no cost as part of the free promo but again, per our posted policy, if returned we will charge for that shipping cost. Here is our policy below. The customer should already see the 359.95 on their account by now, if not let us know.
We offer a 60 day money back guarantee on every product sold. If you are not satisfied with your product for any reason, please email us at firstname.lastname@example.org for a RMA # and instructions on how to return your product. Outbound shipping (including promotional & or Free shipping) and return shipping costs will not be refunded.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved