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In San Diego, Orange and Imperial Counties

BBB Accredited Business since

Allergy Guard Direct

Phone: (877) 771-3322 View Additional Phone Numbers


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This company offers wholesale allergy bedding, dust mite covers, mattress covers, box spring covers, duvet covers, allergy pillows, pet bed allergy covers and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allergy Guard Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Allergy Guard Direct include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allergy Guard Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 2010 Business started: 01/10/1974 in CA Business incorporated: 08/04/2004 in DE
Type of Entity


Business Management
Mr. Jason G Strongwater, Manager
Contact Information
Principal: Mr. Jason G Strongwater, Manager
Number of Employees


Business Category

Bedding Wholesalers & Distributors

Service Area
Serving the World Wide Web

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Professional AffiliationsX

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BBB Complaint Process

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Additional Phone Numbers

  • (858) 397-1142(Phone)

Complaint Detail(s)

12/22/2011 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I sent completely unused unopened items back to Allergy Direct via UPS. Received proof of delivery over a month ago. Company has failed to refund my money in full. They owe me $389.84. I should not even have to ask for them to refund my money. They have had well over a month to do so and have done NOTHING. I want my money back .

Desired Settlement: I want all my money back ($389.84).

Business Response:

This customer placed 2 orders totaling 389.84. Both were already refunded less orginal shipping charges of 14.95 ea for a net refund of 359.94. Our policy is very clear about not refunding originial shipping costs and even promo ones . In this case we shipped at no cost as part of the free promo but again, per our posted policy, if returned we will charge for that shipping cost. Here is our policy below. The customer should already see the 359.95 on their account by now, if not let us know.

We offer a 60 day money back guarantee on every product sold. If you are not satisfied with your product for any reason, please email us at for a RMA # and instructions on how to return your product. Outbound shipping (including promotional & or Free shipping) and return shipping costs will not be refunded. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/26/2011 Delivery Issues