Things Heat up During the Summer Season at Better Business Bureau

June 02, 2017

WEST SACRAMENTO, CALIF., – As the summer months heat up, so do the complaints at Better Business Bureau (BBB) serving Northeast California.
Things Heat Up During the Summer Season at Better Business Bureau
In 2016, the summer months of June, July, and August were the busiest for complaints. Auto dealerships were the most complained about industry, followed by fitness centers, and auto repair businesses.

We urge Northeastern California residents to do their research and know their rights as a consumer before hiring a company or making a purchase.  

Before hiring a company, or making a purchase, BBB offers the following tips:

  • Research the business at Look at the company’s rating, reviews, and any possible complaints. Know that BBB Accredited Businesses agree to uphold Better Business Bureau’s eight Standards for Trust which include honoring promises, advertising honestly, and being responsive. Click here to learn more about all eight standards.

  • Do they need a license? Many businesses, including auto repair shops and contractors, are required to be licensed with a state agency. Ask for the company’s licensing information before hiring them. Verify the license with the agency itself and make sure it is active and in good standing.

  • Know your refund and cancellation rights. If you’re signing a contract for services, ask the business about your cancellation rights and be sure it is included in your contract. If you’re making a purchase, be sure you understand the company’s refund and exchange policy, especially if they have a ‘no refund’ policy. Click here to learn more about your refund and exchange rights in California.

  • If you have a contract, be sure to read it thoroughly. Do not be afraid to ask questions about anything you may not understand. Make sure that any promises made to you in person are included in your contract.

Top 10 most complained about industries in summer, 2016 (click for industry-specific tips):

  1. Auto dealers - new cars;

  2. Auto dealers - used cars;

  3. Fitness centers;

  4. Auto repair & service;

  5. Property management;

  6. Searchers of records;

  7. Restaurants;

  8. Furniture sales;

  9. Heating & air conditioning;

  10. Collection agencies.