Effective Date: May 29, 2014
BBB’s Commitment to Security
Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with BBB.
Personal Information that BBB May Collect
BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. BBB may also collect business information from sole proprietorships that apply for accreditation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. BBB’s online complaint form is hosted by the Council of Better Business Bureaus (CBBB), which processes your complaint according to its own privacy and security policies.
BBB does not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
How BBB May Use Personal Information
Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other BBB programs and services and about ways to support BBB. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a BBB list by contacting us at email@example.com.
How Your Information May Be Shared
In order to process complaints against businesses, BBB will transfer complaints received to the company complained about. For example, BBB normally handles complaints certain automobile manufacturers and BBB or the appropriate BBB may handle complaints against foreign businesses or BBB may refer such complaints to an appropriate foreign organization. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. BBB may also share your personal information with the CBBB for CBBB to research industry marketplace practices. Just as in any research we may do, CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.
We will also release personal information under the following circumstances:
Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
To appropriate governmental authorities, where warranted by a company’s failure to participate in BBB’s advertising self-regulatory process; or
To appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at firstname.lastname@example.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our Web sites also recognize the online site where a visitor "clicked-to-check" on the Accredited Business Online Seal of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used to confirm participation in the Accredited Business Online Seal program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
Our Web sites also recognize the online site where a visitor "clicks" on the Submit a Customer Review Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Submit a Customer Review Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
Our Web sites also recognize the online site where a visitor "clicks" on the Request a Quote Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Request a Quote Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use BBB site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
BBB collects data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. BBB does not share your IP address with other parties. We may use this information for our own market research and in the development and deployment of services. Those services may include information on your general location but will not contain information personally identifiable to you.
BBB serving Northeast California has implemented and uses Display Advertising. BBB serving Northeast California uses different advertising vendors for targeting and re-marketing purposes. Visitors to the site may opt-out of targeting and remarketing at any time by clicking on the “ad choices” icon in the ad itself.
BBB uses Google Analytics to collect non-identifying site usage data. To Opt-out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.