Business ProfileforRenewal by Andersen

In April 2014, I purchased replacement windows for $11,749. I started having problems with them almost immediately. I had someone come out early on but he was dismissive about the problems and suggested work arounds rather than fixing anything. The windows are under warranty for 10 years. When I realized a few months ago that I was coming up on 10 years, I contacted the warranty office. They took down my original information but from there, responsiveness has been absent. It took several phone calls to get an appointment for the repair work. One week before the appointment, I confirmed the date/time of my appointment. The day before the appointment, I was sent a text message (which I did not see until after the fact) rescheduling my appointment. They require appointments be in 4-hour blocks so it is super inconvenient. Either **** or ****. I'm a single mom so I cannot be here at 8am because I'm taking my kids to school. I cannot be here from 3-4pm because I am picking them up. *** doesn't care, though, it's all about them. So, I made arrangements based on the confirmed appointment date/time to be home from ****pm. At 4:30, I called the office but it was closed. I reviewed my emails but found no clue. I then saw the text from the day before saying the technician would arrive between ****pm. I wasn't there during that time but I don't really think anyone came by. No one called or texted me, there was no card or anything left at my house; clearly no effort was made to facilitate the work being done. Since then, I have left voicemails, I have sent emails and text messages. No one has called me. There has been no attempt to reschedule my appointment. A rep emailed me yesterday saying she would get back to me later in the day but she never did. When I emailed her this morning, I learned she is out of the office the rest of the week. This company is eager to rope in new customers and take their money (lots of it!) but has no intent of insuring a good product or service.