Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Swan Pools has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Swan Pools

              1800 W Fremont St Stockton, CA 95203-2040

              BBB Accredited Business

            • Swan Pools

              PO Box 691448 Stockton, CA 95269-1448

              BBB Accredited Business

            Business ProfileSwan Pools

            Pool Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            1800 W Fremont St

            Stockton, CA 95203-2040

            Visit Website
            (209) 943-7665

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/1980

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Swan Pools offer swimming pool design, building,construction, repair and landscaping services. 

            Products & Services

            Swan Pools provides full swimming pool design, construction and landscape.

            Business Details

            This is a multi-location business.

            Find a Location

            Swan Pools has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Swan Pools

                1800 W Fremont St Stockton, CA 95203-2040

                BBB Accredited Business

              • Swan Pools

                PO Box 691448 Stockton, CA 95269-1448

                BBB Accredited Business
              Location of This Business
              1800 W Fremont St, Stockton, CA 95203-2040
              BBB File Opened:
              8/30/2000
              Years in Business:
              70
              Business Started:
              1/1/1954
              Business Started Locally:
              1/1/1954
              Business Incorporated:
              12/11/2002
              Accredited Since:
              3/1/1980
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              3
              Alternate Business Name
              • In the Water, Inc.
              Business Management
              • Mr. Thomas J. Willard, President
              Contact Information

              Principal

              • Mr. Thomas J. Willard, President

              Customer Contact

              • Mr. Thomas J. Willard, President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              We had a pool installed in 2016 that began to show rust from the rebar being too close to the plaster. They fixed it in approximately 2019, but the rust began showing through again in the same spot and other areas. We called for over a year with no response then we were advised that they would fix it in October of 2022, then a few months in to 2023, we were told that all they guaranteed was that the pool would hold water!! We were told by many people not to work with Swan pools but decided to give them a shot. Huge mistake. Their customer service is garbage. They dont stand by their work, they truly are the worst. My beautiful pool now looks like its 100 years old because of the poor work done by ****. I will surely be spreading the word to avoid this company at all costs!
              Read More
              Read 7 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike C

              08/17/2023

              We bought our ********* in 2007. It was installed with no problem and to this day have we have had nothing but great communication and service from the ******** office.
              Read 1 More Customer Review

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.