45 years in business3184 Bechelli Ln
Redding, CA 96002-2001
- (530) 222-4515
Additional Phone Numbers
- (888) 507-4455
Additional Email Addresses
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BBB File Opened: 03/04/2005
Business Started: 10/01/1971
Business Started Locally: 10/01/1971
Type of EntitySole Proprietorship
- Mr. Robert Clearie, Owner
- Sporting Goods - Retail
- Camping Equipment
- Ski Equipment - Retail
- Internet Shopping
Products & ServicesEquipment Sales:
- Climbing, mountaineering, camping, hiking and backpacking
- Skiing and snowboarding
- Rescue (high-angle, industrial, confined-space)
Full-service ski/board shop
Service AreaShasta County, California
Alternate Business Names
- Hermit's Hut Ski Co.
- Hermit's Hut Basecamp
- Hermit's Hut Outfitters
Refund & Exchange Policy:Hermit's Hut No Hassle Return Policy
No Hassle Return Policy:
Most* items carry a 30 day money back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with original packaging. Please only wear footwear indoors while deciding if it will work for you. If you have any questions, please call 888-507-4455 or email firstname.lastname@example.org. Our 30 day return policy gives you time to decide if the product is right for you while enabling us to sell the item in season if you decide it isn't just what you're looking for.
*NOTE: Due to the nature of some products, no returns or exchanges are possible. This includes: safety equipment--including, but not limited to, harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc.), slings, runners, helmets; avalanche safety gear--including beacons, Avalungs (if plastic is removed from mouth piece), packs with Avalungs (if plastic is removed from Avalung mouth piece), and ice screws; mounted or drilled skis (unless we messed up); trimmed skins; and underwear/baselayer products. For returns, a Return Authorization is NOT NECESSARY. Please make sure the item is within the appropriate return period and is eligible for return. We recommend you ship your return via UPS or FedEx, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store. Please provide us with the following information:
Your First and Last Name
Your order number (if known)
A phone number where you can be reached if we have any questions
What you would like done (refund, exchange, warranty, etc.)
The Hermit's Hut
Attn: Returns Department
3184 Bechelli Ln
Redding, CA 96002
We are glad to handle manufacturer's warranty issues for you. You are responsible for the cost of shipping items back to The Hermit's Hut for warranty evaluation/service. Please ship back items in a clean condition. Clothing MUST be washed before it is returned. Gear must also be cleaned.
We recommend shipping your package through a service that provides a tracking number and insurance, like UPS or FedEx. Please include any pertinent information as to what the problem with the item is, the more information you provide, the better we can serve you. Please include a copy of your receipt if possible, and your phone number so we can contact you.
If the item was purchased through The Hermit's Hut within the last year, we will pay shipping charges to and from the manufacturer for customers within the United States. International customers will be responsible for all shipping costs to and from our store. All customers will be responsible for all shipping charges on any items purchased more than a year ago. If the item was not purchased at The Hermit's Hut, there will be a $10 service charge, plus the customer will be responsible for all shipping costs. The Hermit's Hut adheres to the manufacturer's guidelines, and final decisions will be made by The Hermit's Hut in conjunction with the manufacturer.
Founded in 1971, Hermit's Hut is an outdoor gear store specializing in mountaineering, climbing, camping, hiking, backpacking, skiing, snowboarding, arborist, rescue and tactical equipment.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.