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          Capital Spas (Consolidated Spa Services) has 1 locations, listed below.

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            Business ProfileforCapital Spas (Consolidated Spa Services)

            Hot Tubs and Spas
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/21/2022

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Major Spa and Hot Tub Dealer For Caldera Spas

            Products & Services

            Capital City Hot Tubs, Inc. provides hot tub and spa sales and repair.

            Business Details

            BBB File Opened:
            12/11/2009
            Years in Business:
            38
            Business Started:
            5/25/1985
            Business Incorporated:
            12/18/2008
            Accredited Since:
            7/21/2022
            Type of Entity:
            Corporation
            Number of Employees:
            5
            Business Management
            • Mr. Kevin Luke, Vice President
            • Mr. Donald Luke, President
            Contact Information

            Principal

            • Mr. Donald Luke, President

            Customer Contact

            • Mr. Donald Luke, President
            Additional Contact Information

            Fax Numbers

            • (916) 381-7728
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/14/2021

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            We purchased a Caldera Kauai spa from Capital City Hot Tub back in September 2018 for $7,197.00 It was installed 10/25/18. It developed a leak back in June 2020. The dealer had a service technician out to confirm the leak on 6/29/20. He called it an in foam leak and said that the spa would need to be shipped back to the factory for repair. He said due to the Covid 19 restrictions he couldn't say when the spa could be picked up for repair. After waiting for the several months I reached out to both the factory, *********************** and the local dealer. It was apparent there was a dispute between the manufacturer and the dealer about who was responsible for the leak repair. This spa has a 10 year no leak shell and 5 year no leak plumbing factory warranty. I wasn't sure whether to file the complaint about the factory or the local dealer, but my business was directly with the local dealer . I reached out to both again today and still awaiting an answer.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Northeast California

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