18 years in business1415 Whispering Pines Ln Ste 100
Grass Valley, CA 95945-5976
- (530) 477-5399
Additional Phone Numbers
- (530) 477-5395
Additional Email Addresses
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BBB File Opened: 07/27/2000
Business Started: 01/11/1999
Business Incorporated: 04/03/2002 in CA
Type of EntityCorporation
- Mr. Walter Bader, President
- Mrs. Jeri Kemmer, Manager
- Online Retailer
- Beds - Retail
Products & ServicesCertified Organic Mattresses, Organic Latex Mattresses, Organic Bedding, Organic Crib Mattresses and Baby Bedding, Organic Laundry and Cleaning Products, Organic Pet Beds, Organic Personal Care and Bath Products, Air Filters, Water Dechlorinators
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
- Major credit cards and personal checks (products will not be shipped until personal check clears).
Refund & Exchange Policy:LIFEKIND® PRODUCT GUARANTEE
Lifekind guarantees that every product is made to the highest possible standards of quality and organic certification. If an item is defective, we will gladly replace it and cover all shipping
90-Day Comfort Exchange on Mattresses
You have a maximum of 90 days from delivery for a one-time exchange on your mattress purchase (not applicable to custom orders). In the unlikely event that your mattress does not meet your comfort expectations, you may exchange it after you have slept on it for a minimum of 15 nights. This will give your body time to adjust to your new mattress. Please call for details.
Price Changes & Availability
In an effort to be environmentally conscious and responsible, Lifekind publishes just a few catalogs a year. Therefore, prices and merchandise availability may be subject to change. Please note that all previous catalog prices expire upon release of our current catalog. We also sometimes add or discontinue products during the year, so if you are searching for a product you don't see in the catalog, please call or visit our website at www.lifekind.com. We reserve the right to correct typographical or publishing errors in our catalog and on our website, or technical glitches on our website.
Returns and Exchanges
With the exception of our mattresses, pillow tops, furniture, laundry and cleaning products, personal care items, and custom orders, any item can be returned within 30 days for a full refund, exchange, or in-store credit, as long as the product is received unused, and in its original packaging. For example, our pillows can be returned if you do not open or remove their sanitary-seal packaging. Please call 800-284-4983 for a return authorization number and instructions. No returns can be processed without a return authorization number. The customer is responsible for the return shipping charges.
Reporting Damaged Shipments
In the unlikely event that damage occurs during shipping, it is crucial that it be reported to us within 24 hours so we can notify the shipper for replacement and/or credit.
Allergic Reactions and Sensitivities
Test for material sensitivities with our free samples. While we do not warrant our products for individual allergic reactions or sensitivities, we will be pleased to send you samples of our mattress and bedding materials without charge prior to your purchase. Our production staff doesn't wear fragrance, nor do they smoke, and no chemically based product comes through our door. Therefore, there is little chance that our premises or your mattress or bedding can become contaminated. In fact, your mattress is made in the only organic-mattress Eco-Factory™ in North America.