Business ProfileforModesto Bee

First of all this isnt the only issue Ive had with the company. Trying to get an issue resolved is beyond frustrating. Im not sure if its because theyve out source its customer Service jobs out of ***************** and there is a language barrier. Im not sure, but their **************** is one of the worst Ive ever dealt with. I have sent multiple emails and called. First, I had to fight with the representative that I paid for a 13 week subscription and the end date was only for 11 1/2 weeks. I sent an email with a screenshot of a calculation from the date of purchase to the end date that they were giving. Finally, I got that resolved. The second issue, my payment was associated with someone elses account. And instead of removing the payment and placing it on my account. They change my account number to that individuals account. My account was stopped per me in July 2023 because we were out of the country. The account the applied my credit payment to was closed two years ago. This is incredibly shady and a lazy move on the representatives part. This is a poor reflection on the Modesto Bee. And how they no longer strive for customer service excellence. If it wasnt for my elderly mom and having eye problems, I would not be purchasing newspaper. After this subscription ends, I dont think I will renew it going forward anymore.