Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

GoodLeap, LLC has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • GoodLeap, LLC

      8781 Sierra College Blvd Ste 100 Roseville, CA 95661

      BBB Accredited Business
    • GoodLeap, LLC

      8781 Sierra College Blvd Roseville, CA 95661-5920

      BBB Accredited Business
    • GoodLeap, LLC

      6970 E Chauncey Ln Ste 100 Phoenix, AZ 85054-5158

      BBB Accredited Business
    • GoodLeap, LLC

      8880 Rio San Diego Dr #1100 San Diego, CA 92108

    • Paramount Equity Mortgage, Inc.

      Salt Lake City, UT 84115

    Business ProfileforGoodLeap, LLC

    Loans
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    GoodLeap LLC - MN State Attorney General's Office

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below:

    On April 25, 2022 the State of Minnesota Attorney General’s Office filed a Civil Complaint against several solar companies and lenders, including GoodLeap LLC f/k/a Loanpal LLC. According to the complaint: GoodLeap and other lenders have had arrangements with solar companies to finance their projects, with loan payment structures that support false and misleading rebate claims made by the solar companies. The complaint also alleges that the solar companies and the lenders failed to orally inform buyers of the right to cancel their installation contracts and loan agreements during execution. The complaint seeks to enjoin GoodLeap from operating in violation of Minnesota state law; require them to provide proper Notice of Buyer’s Right to Cancel to all prospective and current customers; and seeks restitution and civil penalties.

    On December 21, 2022 The State of Minnesota entered into a Consent Order with GoodLeap LLC. Without admitting liability, GoodLeap agreed to be liable for a one time payment of $65,000, all or any of which may be distributed to the consumers as restitution by the Attorney General.

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1,387 Customer Reviews

    Customer Complaints

    664 complaints closed in last 3 years

    375 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2004

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled lending experience that is simple, fast, and frictionless.

    We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the $350B+ home improvement industry and protecting our only planet.

    Business Details

    This is a multi-location business.

    Find a Location

    GoodLeap, LLC has 35 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • GoodLeap, LLC

        8781 Sierra College Blvd Ste 100 Roseville, CA 95661

        BBB Accredited Business
      • GoodLeap, LLC

        8781 Sierra College Blvd Roseville, CA 95661-5920

        BBB Accredited Business
      • GoodLeap, LLC

        6970 E Chauncey Ln Ste 100 Phoenix, AZ 85054-5158

        BBB Accredited Business
      • GoodLeap, LLC

        8880 Rio San Diego Dr #1100 San Diego, CA 92108

      • Paramount Equity Mortgage, Inc.

        Salt Lake City, UT 84115

      Headquarters
      8781 Sierra College Blvd Ste 100, Roseville, CA 95661
      BBB File Opened:
      2/2/2004
      Years in Business:
      20
      Business Started:
      9/3/2003
      Business Incorporated:
      8/5/2011
      Accredited Since:
      5/20/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      1301
      Alternate Business Name
      • Loanpal, LLC
      • Paramount Equity Mortgage, LLC
      Business Management
      • Mr. Hayes Barnard, Chairperson/CEO
      • Mr. Matt Dawson, Chief Operating Officer
      • Mr. Matthew Murray, Chief Marketing Officer
      • Mr. Tanguy Serra, President & Chief Investment Officer
      • Ms. Cherie? Hash, Compliance Manager
      • Ms. Briana Teague, Fraud Analyst
      • Brandy Peterson, Customer Contact
      • Ms. Lindsay Keller, Marketing Manager
      Contact Information

      Principal

      • Mr. Matthew Murray, Chief Marketing Officer
      • Brandy Peterson, Customer Contact
      • Ms. Lindsay Keller, Marketing Manager

      Customer Contact

      • Mr. Hayes Barnard, Chairperson/CEO
      • Mr. Matthew Murray, Chief Marketing Officer
      • Ms. Cherie? Hash, Compliance Manager
      • Ms. Briana Teague, Fraud Analyst
      • Brandy Peterson, Customer Contact
      Additional Contact Information

      Fax Numbers

      • (916) 290-9992
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: What to consider when researching personal loans

      Customer Complaints

      664 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/29/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      This business is practicing unfair false misleading and deceptive business practices and due to non disclosure and failure to comply with federal law places them in breach of fiduciary duty. They tricked us into thinking and believing we are receiving a loan when they never even funded a loan because theres no money its only commercial paper and the value received and given was from the consumer and they trade and sell and profit off our registered securities and therefore all signatures were done in blank makes this contract hereby fraudulent. They assume the right to the security interest but this is another notice removing and revoking all assumptions they had, they no longer have. Stop committing securities fraud and refund all the security interest and over payments due to the principal. I will expect a proceeds check or checks from you within 10 days according to the law. Prove youre the original note holder. Update and audit the account and do your job. I also filed a 1099 so its says you know how to proceed. Refund all the debt securities you received and cashed. You have received the instructions and tender of payment and your contract is fraudulent. All proceeds and interest due to principal. This is non negotiable. Its is getting your failure to file tax on an immediate audit 3049a form. Youre caught. Make sure you have a proper ucc 3 on file and proof that the consumer is responsible to the amount you claim is due. Securities fraud go read your trustees 8k and 10k firm. Contracts are with creditor and seller. Wheres the borrower in that contract? Right, so youre exposed and find yourself in prison for fraud and no right to any of the securities and interest. Send it all to the proper owner. Im also withholding ******* from your neglect and ********** solar installers too another ******* with holding.
      Read More

      Customer Reviews

      1,387 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jud r N

      5 stars

      04/11/2024

      From start to finish,the entire process was smooth as Butter.Very well schooled sales person who had all of the answers

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.