Business ProfileforLovotti, Inc.

This contractor Lovotti was a third party hired by RHA to install a new heater. On May 9. 2022, Lovotti sent a team to remove and install a new heater. The contractors on the job left a mess of screws all over, causing me to get a flat tire. I filed a poor yelp review. The Heater wasn't used until November and stopped working at the end of December. I contacted the energy department with PG&E, an appt was made, and two men came on January 12 at 8 30 in the morning and inspected the Heater, found it had no power, told me R&R would need to be contacted, and they would forward the info, and I should hear from them. Two weeks went by with no call. I called PG&E back and was given RHA contact I called and spoke with them they gave me the number for Lovotti R&R. I called and talked to ******. I explained to her I needed a repair or replacement. ****** told me I would hear from you, and I'm calling because you haven't yet, and it's freezing with no heater. She told me the warranty is in Null because a third party touched it. I tried explaining it was PG&E energy people.Lovotti did not give me any papers. I didn't have any info on who installed the Heater. All I knew was it was all arranged through PG&E., So that's why I called PG&E since their energy program agreed and approved the new Heater to be installed. I called RHA back and told them what ****** said, and they called her and called me back and said you had a third party touch the heater, and yes, it does Null the warranty according to Lovotti's contract. I kept trying to explain that no third party ever felt it, only the players working on it, PG&E and Lovotti, and the City of Seaside. The guy they sent never gained entry to inspect and falsely reported he did. I was at work, and my daughter-in-law didn't hear the door. By the time I got the text, he had already left Monterey. He told me he would say he inspected it. I felt terrible, so I told him whatever he needed to do. I was very apologetic that we missed our appointment. I believe they are retaliating due to my poor yelp review. I want my heater replaced.