20 years in business1079 Sunrise Ave Ste B-250
Roseville, CA 95661-7009
- (916) 781-7572
Additional Phone Numbers
- (866) 834-0131
Additional Email Addresses
Find a Location
BBB File Opened: 03/14/2002
Business Started: 01/01/1997
Business Started Locally: 01/01/1997
Type of EntitySole Proprietorship
- Mr. Tim Rose, Owner
- Health and Wellness
- General Merchandise
Products & ServicesRose Enterprises/HerAnswer.com sells quality health and beauty items.
Service AreaWe service the following area(s): California
Alternate Business Names
Methods of Payment
- Visa, MasterCard, Discover, AmEx
Refund & Exchange Policy:Rose Enterprises/HerAnswer.com Return Policy
Satisfaction guarantee: We understand that people may be a bit unsure of the results they will get from products they've never tried before. Due to this valid concern, Rose Enterprises/HerAnswer.com offers a 90-day satisfaction guarantee on all of our products. Our guarantee is unconditional. For the first time you order each product, if you are not satisfied with the item, we will cheerfully exchange it or issue a refund of the full purchase price (less any special shipping charges) upon receipt of the used or unused container. Don't worry, we won't give you a hard time.
NOTE: We do ask that you don't expect our products to provide results
which are not advertised on HerAnswer.com.
The 90 day guarantee period starts 5 calendar days from the order date shown on your invoice.
ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER: Please call or e-mail us prior to returning your product for either a refund or an exchange to receive a return authorization number. Include this number, along with your name and address, with your returned items. We must receive your returned items within 14 days of issuing your return authorization number for your refund or exchange to be processed.
Returns sent to us without a valid return authorization number will be subject to a 15% handling fee.
In order to receive a credit of any kind, the items must be received by us no later than 110 days from purchase (order date + 5 + 90 days guarantee period + 14 day authorized return period). Returns received after this will not be processed.
Please return all containers to us for your refund or exchange (opened and unopened). Refunds or exchanges will not be issued for containers that are not returned.
Special shipping charges (e.g. Priority Mail, Next Business Day Air, and International shipping) as well as any import taxes or fees for international shipments are not refundable.
Satisfaction guarantee policy applies to first time orders of an individual (one) product only:
We will accept a single opened container of each individual product per customer. We will accept additional returned containers of that same product as long as they are unopened.
EXCEPTIONS: For some of our products, it may take more than one container to achieve proper results, therefore, our satisfaction guarantee is extended to the first 2 units purchased for the following products:
NPC, Reversion, Spectral DNC
and the first 3 units of the following products:
Uriflow, GallCleanse, Can-C Eye Drops
Exceptions to the above conditions may be granted at the discretion of Rose Enterprises/HerAnswer on a case by case basis.
Refunds will be issued in the same manner as your original payment. We will process your refund within 7 business days of the receipt of the returned product.
You are responsible for shipping the used and unused product containers back to us. You are also responsible for the return shipping costs.
Please ship returned items to us at:
1079 Sunrise Ave. Suite B # 250
Roseville, CA 95661
Phone: 866-834-0131 (US toll-free) or 916-772-5214 (international)
Items incorrectly shipped: If we accidentally send you an incorrect item, we will gladly replace it with the item you originally ordered. If items in your order were incorrectly shipped, call or e-mail us within 24 hours of receipt and we will ship a corrected order immediately and instruct you on how to return the incorrect item(s). We will credit your account for shipping charges you incur.
Damaged items: If your order is damaged during shipping, we will replace it. If items in your order are damaged, call or e-mail us within 24 hours of receipt and we will ship a replacement and instruct you on how to return the damaged item(s). We will credit your account for shipping charges you incur.
Shipping Address Policy:
If we ship to an incorrect address due to our error, we will ship another order at no charge
If we ship to an incorrect address due to your error, you are responsible for the full cost of the replacement order. If the original shipment finds its way back to us, we will credit you back for the cost of the products less a 15% handling fee.
Rose Enterprises owns and operates www.HerAnswer.com. Our focus is on selling great products with outstanding customer service. Standard US shipping is free. We also have a 90 day satisfaction guarantee on our products.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.