Business ProfileforU.S.A. Tires, Inc.

I took my car to get a nail removed from a tire. When I arrived to the location, I pulled into their small parking lot in front and used the door handle inside the vehicle to let myself out. They told me it would be around 45 minutes to complete and when it was done, I paid, and when I got into my vehicle I immediately saw that the door handle was broken and no longer operating, which is a complete safety hazard. I got out and spoke to the worker and he began blaming me saying it was already like that when he drove it into the garage, but if it was like this, then how was I able to get out of the vehicle before, and not after they handled my car. They will not take responsibility for the damage and when I got home, I spoke to my wife who then tried calling the shop. They said that the security footage shows nothing of me getting out of the vehicle and that they won't even speak to her because she was not there. They also told her that they do not keep paperwork for the work they perform which sounds like they do unreported work. I got a receipt for the nail removal, but no invoice and nothing on the receipt tells of the work that was done, so either the business is not reporting all of the work they are doing or they are outright lying to customers/vehicle owners about the things they do at this shop. Attached image shows broken door handle, sticking out instead of being flush. Spring to operate door handle was found inside vehicle as well as broken plastic from the door handle.