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          Find a Location

          Servpro of Citrus Heights. Roseville & Carmichael has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforServpro of Citrus Heights. Roseville & Carmichael

            Carpet and Rug Cleaners
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/15/2010

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Servpro of Citrus Hts. Roseville & Carmichael offers residential and commercial water damage, fire damage, mold premeditation and storm damage cleaning services.

            Business Details

            This is a multi-location business.

            Find a Location

            Servpro of Citrus Heights. Roseville & Carmichael has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/23/1992
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Incorporated:
              6/22/2006
              Accredited Since:
              7/15/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 951330 for this business, issued by Contractor's State License Board. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Contractor's State License Board

              9821 Business Park Drive

              Sacramento CA 95827

              (800) 321-2752

              http://www.cslb.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Najolia Enterprises, Inc.
              Business Management
              • Mr. Rob Carpenter, Director of Operations
              • Ms. Mary Najolia, President
              Contact Information

              Principal

              • Ms. Mary Najolia, President

              Customer Contact

              • Mr. Rob Carpenter, Director of Operations
              Additional Contact Information

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On March 15, 2021, I called ServPro to clean up water damage from a broken toilet to 2 bathrooms, 1 bedroom, laundry room and hallway to my home at **** *********** ****** ********** ** *****. While the manager, ****** ****, was talking to me in the front room of my home, packers were taking everything out of my dressers in the bedroom and items from the bathroom and packing everything in boxes. I told them to stop and that they could just leave everything as it was but move the furniture to the dry side of the bedroom. They insisted that their policy (for insurance purposes) was to box everything and take in to their storage for a few days while the floors were drying. I was left with few clothes and no bed, clothing and personal items. Value approximate: $40,000. As of today, June 28, 2021, ServPro has not and will not release my property to me. The ********, my insurance company, will not pay the full bill because they believe the charges are highly inflated and not comparable to other companies locally nor federally. As a side note, I ask ServPro for estimates of the cost but they would not offer any estimates. The charge is $34,379.77 with costs for storage climbing. This does NOT include any restoration nor repairs to my home! ******** initially sent me a check for $7895.10 but then sent me an additional check for $4633.61 (total $12,528.71). Neither ******** nor ServPro can come up with an agreement to settle this claim. Last week I offered ServPro 12,528.71 to release my property. They have not responded. I am a 78 year old woman with several health issues. I am still without a bed and my furniture and belongings. In these 4 months I have suffered with back, hip and neck pain as well as the trauma of losing my belongings.
              Read More

              Customer Reviews

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