Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Prestige Auto Works has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPrestige Auto Works

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/21/2010

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Prestige Auto Works is a full service, automotive repair and maintenance shop serving the Greater Sacramento Area with decades of experience. We specialize in European, Import and luxury vehicles and service all makes and models. As an independent repair shop we offer affordable service without compromising quality. We are an excellent dealer alternative when it comes to BMW, Mercedes-Benz and GM diagnostics and repairs; we have factory level equipment and specialists with direct access to the manufactures enabling complete diagnostic evaluations for accurate recommendations.

            Prestige Auto Works is the premiere Sacramento auto repair shop because we use the latest high-tech diagnostic equipment on the market. We are committed to providing service and repair with integrity and passion for all customers. 

            Products & Services

            ASE master technician, BMW and Volvo Certified, SMOG test and repair certified. ACDelco.

            In addition to basic service we complete major suspension, steering, transmission and engine repairs.
            As a Star Smog station we can smog almost any vehicle as well as complete smog failure diagnostics and repairs.
            We will keep you safely rolling down the road with excellent tires, and wheel alignments. 
            All repairs are reported to CARFAX maintenance history; this helps for easy record keeping, viewing and resale. You can view your reports for free by going to mycarfax.com
            As a highly certified shop you can count on superb quality repairs backed by our excellent warranty.

            Business Details

            BBB File Opened:
            10/7/2009
            Years in Business:
            14
            Business Started:
            4/1/2009
            Business Incorporated:
            10/9/2013
            Accredited Since:
            10/21/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            7
            Alternate Business Name
            • Prestige Auto Works, Inc
            • Prestige Auto Works Incorporated
            Business Management
            • Ms. Renee Roumanos Boutros, Vice President
            • Mr. Andre Kamel, President
            • Ms. Stephanie Dillon, Service Coordinator
            Contact Information

            Principal

            • Mr. Andre Kamel, President

            Customer Contact

            • Mr. Andre Kamel, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We dropped our vehicle off at Prestige Auto on 7/19/23 for diagnostics and repairs regarding a failed smog test. (Codes: P0174, P1150). We were told that we could expect to pick up the vehicle on 7/20 or 7/21. Upon dropping off the vehicle, we were quoted a diagnostic fee of $195, which we agreed to. We later received an estimate for the repairs on 7/20, initially by telephone. I was told by the office Manager, *********, that the repairs would include replacement of a mass air flow sensor (parts ******, labor *****) and replacement of an exhaust flex pipe (labor and parts ******). An estimate was also emailed to me, with the above prices. ********* said they would have to order the parts for both jobs and was not sure when the work would be completed. She never mentioned that they would be subletting the work to an outside shop. I also mentioned that the driver side headlight and passenger rear light were both not working, despite attempts to change the bulbs. ********* said she they could look into it and provide an estimate. There was no mention of a diagnostic fee. The following day ********* called back to say that they completed the mass sensor and flex pipe replacement but identified an additional exhaust leak related to a gasket that would need repairs, including gasket, bolt, and spring replacement. She provided an estimate for that work over the phone, which I agreed to. She also provided an estimate for repairs related to the headlight and taillight, with a total over $400. I declined those repairs. After several days of delays with minimal updates, we picked up our car on 7/26/23. The total came to $1274.42. Upon further inspection of the invoice, we identified a few issues. First, the flex pipe job appeared to have been sublet to another shop. We were not notified of this at any time and never consented to this. Second, we were charged a diagnostic fee of $195.00 for "headlight/taillight diagnostics". As mentioned above, this fee was never mentioned beforehand and, therefore, was never authorized by me. Third, we were quoted $***** for labor for replacement of the mass air flow sensor but we were charged $97.50. I called Prestige Auto this morning with the above concerns and spoke with *********. She acknowledged that the flex pipe work was sublet and said she "may or may not have mentioned that" to me. I explained that I never consented to this. She asked "Why do you care?". To which I explained it is my right as a consumer and required by law. When I mentioned that I never authorized a $195 diagnostic fee for the headlight and taillight, the said they always charge $195 for any diagnostics. I explained that I was not told this over the phone and did not authorize that charge. She stated that she did mention that there would be a "diagnostic fee" and then said she had a recording of the phone call. (Which, I would point out, is illegal without my consent as well). I then mentioned that we were charged $97.50 for labor on the mass air flow sensor when the estimate quoted $*****. She said she would look into this. I asked if she would provided any refunds (partial or otherwise) for the first two issues, to which she stated no. I asked what the hourly rate for labor is, which she stated is $195.00/hr. I also asked for an updated itemized invoice with hours spent for each job. Thank you. I look forward to your response.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Damand W

            10/25/2023

            Nothing prestige about this place. Car comes in with 1 issue leaves with new ones. 9k dollars later after they claim to have fixed the problem (that appeared after they worked on it) and assure you there are no other issues......The same issue continues. Try to bring it in for warranty repair and of course there gonna say "oh its something else not covered through the warranty". Just my experience I paid with no complaints. I should of went elsewhere. It is what it is. Just a heads up. Your experience may be better than mine.

            Prestige Auto Works Response

            10/30/2023

            Maybe this customer had this experience elsewhere? Way back in 2014 we repaired ***************************** *** for $932.45 and then it passed smog with no trouble. In 2015 we smog checked *****************'s Yukon and it passed for a total of only $40.00

            All went well here and maybe they had a more recent experience some place else that required 9k. This was not our experience with this customer and vehicles. 

            Local BBB

            BBB of Northeast California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.