Business ProfileforFrankenstein Motors Inc.

In early Novemver my car began having troubles that I initially had concerns that the problem was the car transmission. The car would sometimes not shift into higher gears (automatic transmission) without revving the engine and when it shifted the was a noticeable jerk to the car. I took the car to Frankenstein Motors because they worked with my employer. I informed them of the nature of what problems my car was having and my concerns that it was the transmission. After diagnosis Frankenstein told me the problem was electrical in nature and replacing spark plugs and electrical could would fix the issue. I ok'd the fix. After getting my car back it seemed to run better but still not as good as previously for a couple weeks. Then the same shifting issue returned and began to decline. I drove it as little as possible until I could take it back to be looked at in mid January. This next diagnosis they told me that the issue was that several engine and transmission mounting were broken and that the car was not shifting correctly because with broken mountings the transmission would twist when trying to shift. I asked the garage representative if it was possible that those mountings were broken in my previous visit and if driving for that in-between period woth a transmission and engine that were not properly mounted could have caused further damage. The representative said he did not know if the mounting issue was there previously and that there were no notes about that from my pervious visit. Left with no other vehicle I struggled to get the money to pay for these new repairs and then ok'd the repair. When they finished they sent me an invoice for the repaired mountings and informed that the transmission was in the process of failing and the shifting issues would continue. The quote for the transmission work was about $4000. At this point i had paid roughly $1200 in parts and labor and my car was not running reliably.