Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Thompson Chevrolet Olds Buick has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThompson Chevrolet Olds Buick

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Thompson Chevrolet Olds Buick has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      701 S 2nd St, Patterson, CA 95363-2103
      BBB File Opened:
      5/17/2005
      Years in Business:
      59
      Business Started:
      2/1/1965
      Business Started Locally:
      2/1/1965
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 12621 for this business, issued by CA Bureau of Automotive Repair- BAR

      These agencies may include:

      CA Bureau of Automotive Repair- BAR

      10949 North Mather Blvd

      Rancho Cordova CA 95670

      (800) 952-5210

      http://www.bar.ca.gov/

      Alternate Business Name
      • Thompson Chevrolet Buick
      Business Management
      • Mr. Bruce Thompson, General Manager
      • Mr. Charles Thompson, Owner
      Contact Information

      Principal

      • Mr. Charles Thompson, Owner

      Customer Contact

      • Mr. Bruce Thompson, General Manager
      Additional Contact Information

      Fax Numbers

      • (209) 892-5838
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased my 2022 Chevrolet Bolt EV in the August of 2021. At that time there was no recalls on that years model of the ***** bolt, although there had been recalls regarding batteries catching fire and destroying cars with the past models. About 1-2 months after I purchased the car, I was notified of the new recall for the same issue, and given specific instructions on what I could and couldnt do with the car. There were many limitations that affected everything I could do with the car when it came to charging and storing the car. I was told I would be contacted for a new battery as soon as they became available for the 2022 year cars. I tried calling my local Chevrolet dealer and the direct Chevrolet EV concierge phone number. They both said they were going in order of oldest to newest and that I would be updated when they knew more information. They never once contacted me or updated me of anything and I continued to call for updates every so often over the course of a year and a half or so. This entire time I was never able to use the car the way I was supposed to when I bought it. I always had to watch and not overcharge the battery or store it in warm garages because I was told there was a risk of a fire. After all of this inconvenience, I was recently notified that I wouldnt be getting a new battery for my car because they say there isnt an issue with my car now. After almost two years owning the car and being extremely worried and inconvenienced the entire time, they completely disregarded how much they affected my life and my brand new car. I believe I am owed some sort of compensation whether it be a new battery that I was originally promised, or an MSRP swap for a model that already has a new battery.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dennis B

      5 stars

      04/16/2024

      I am an 81 year old man. On Monday, April 8th, on my way South on I-5, at approximately 1:30pm, my Suburban STOPPED running in the fast lane. I was able to coast to the shoulder. Truck traffic was extremely heavy. I waited over 2 hours for a tow truck to tow my vehicle to Thompson Chevrolet Dealership in *********, **. It should be noted I just picked up my Suburban from a different repair shop earlier in the day. The Thompson Dealership provided me the most courteous and professional service I have ever received. They had me back on the road in less than 1.5 hours, filled my gas tank, offered me refreshments and treated me like a "long time customer." All of this courtesy at NO COST! My sincerest thank you to ***** Thompson and to the Thompson Organization. *********************** ***************, **

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.