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          Stockton Honda has 1 locations, listed below.

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            Business ProfileforStockton Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/11/1983

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            7/8/2002
            Years in Business:
            40
            Business Started:
            6/11/1983
            Business Started Locally:
            6/11/1983
            Business Incorporated:
            2/9/1996
            Accredited Since:
            6/11/1983
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 39682 for this business, issued by CA Department of Motor Vehicles- Occupational Licensing (DMV)

            These agencies may include:

            CA Department of Motor Vehicles- Occupational Licensing (DMV)

            8243 Demetre Ave

            Sacramento CA 95828

            (916) 229-3126

            https://dmv.ca.gov/wasapp/olinq2/

            BBB records show a license number of 208414 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Stockton Auto Cars, Inc.
            Business Management
            • Mr. Eugene Pak, General Manager
            Contact Information

            Customer Contact

            • Mr. Eugene Pak, General Manager
            Additional Contact Information

            Fax Numbers

            • (209) 320-6777
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We purchased a 2023 Honda Accord hybrid sport for $ ****** dollars on July 22, 2023. As you can imagine, we were happy with our purchase until three weeks later, and our vehicle suddenly began to have a white smoke come from the inside vent of the vehicle. We weren't sure what was wrong or happening. The white smoke was alarming and concerning, giving the fact that the car is brand new. I was concerned that maybe it was overheating or possibly a radiator leak. We called the dealership and told them our concern. The service department was not very helpful. We were expecting them to tell us to come in. Instead, they made it seem as if it wasn't as important. We continued to drive the car, and again, more smoke came out, and the dash was not displaying. We had to turn on and off the vehicle several times in order for it to display again. This is a brand new 2023 honda. We were concerned it may catch on fire. We were approximately 8 miles away and contemplated driving it or having it towed. We took the risk and drove it to the dealership. We met with *************************, who worked at the service department. He was the same individual we spoke to over the phone. He told us that, unfortunately, there are no loaner vehicles to give out. I asked him, "What was the policy for vehicles this brand new with these issues?" What happens to the customer? Does the customer have to find their way back home? ****** said, "Unfortunately, there are no loaners, so yes, you'll have to find a way home, and it's on the customer." Apparently, if you purchased a brand new car, and there are mechanical / electrical issues, You'll have to spend more money on renting a car and finding a way home. Since we didn't have an appointment, there was no guarantee our car would be seen. How can a multi- million dollar company have no loaners or even try to accommodate the customer when this is a safety concern. What a sad way to run a business, CA ********** of ******** affairs should be aware of this.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sunya N

            1 star

            12/24/2021

            I wish I could give this honda a lower rating than a 1 star. Every time I come to this honda its difficult to get anything done. I was promised to get my car done here for a radiator and fan. ***** the person who was responsible for my vehicle said I would get my vehicle done by Thursday. When I got to the dealership I was told to go pay by someone who was working at the counter than later told I can not pay without paper work. Waited on ***** said he tried to call me about my vehicle. He called me about my vehicle the same day I was suppose to pick up my car. Which I missed and later tried to call him. Was told by a woman that he would be calling me back. Never received a call back. Was never informed before hand that my car was not going to be done until I got to the dealership. Not to mention when I was calling them multiple times to get my vehicle I was placed on hold several times and was given different answers the entire time. The workers are unprofessional as well. Everyone was giggling after I informed them Im taking my vehicle back.

            Local BBB

            BBB of Northeast California

            BBB Reports On

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