Business ProfileforMercedes Benz of El Dorado Hills

On January 5, ****, I made a purchase at this dealership - a 2021 AMG 53. Unfortunately, I am extremely dissatisfied for two significant reasons. Firstly, they neglected to conduct a safety check on a certified vehicle, which is unacceptable considering the dealership's responsibilities. Secondly, they have failed to pay off my trade-in vehicle for a period exceeding 25 days.To address the safety concerns with the purchased vehicle, I promptly returned it to the dealership's service department. They confirmed significant issues, including a misalignment of 20 degrees, noticeable shaking, and pulling while driving. I possess documentation from the dealership supporting these findings.Furthermore, the lack of communication regarding the status of my trade-in pay-off is concerning. It has now surpassed the 21-day limit mandated by the ******************* for trade-in loan settlement. My bank has confirmed that my auto loan has been funded and cleared; however, Mercedes-Benz is unjustifiably delaying the payment for my trade-in. As a result, I am incurring daily interest charges on a total car loan amount of $178,000.Please be advised that I will be taking resolute action to address these two significant issues. The dealership's performance, lack of customer service, and poor communication have left me thoroughly dissatisfied. I expect prompt resolution and appropriate compensation for the inconvenience and financial impact caused by these matters.I truly regret having to escalate the situation to this level, but it is imperative that these concerns are swiftly addressed and rectified accordingly. I will be taking additional steps to address this issue if not resolved.