3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Maia B
1 star08/12/2022
My car would not start a few times so I ****** it into Tracy Honda. They told me that I needed a new starter. I paid **** for them to order the starter. My car is a 2016 Honda Pilot. I couldn't believe this fairly new car needed a starter. I took it to another mechanic and he advised that the car doesn't need a starter. He asked if they tested the battery. Well, I didn't know. I called and they said they did not test the battery. I cancelled ordering the starter. I drove around for about a month and the car wouldn't start again. I brought the car to a different place and the first thing they tested was the battery. Bad Battery popped up on the machines screen. I changed the battery in the car and had no issues since. Tracy Honda and the manager ****** were not helpful at all. I am glad I didn't waste ****, but what's even more ridiculous is the fact they didn't test the battery. So I wasted money on a diagnostic what a rip off!
Ken Harvey's Tracy Honda Response
08/13/2022
Hi ***** I apologize for the experience you had with our service department. It is possiible that we misdiagnosed your bad battery as a bad starter and if that is the case there is no excuse. I would be happy to refund the diagnostic fee you paid and hope that the new battery has solved your problem. Please call me on my direct line at ************ so that I can process a refund for you.Review from Devin J
1 star11/10/2021
My partner and I drove out from ******* after discussing the purchase of a vehicle over text earlier that day. When we asked the price over text, we were led to believe it would be sold at MSRP. When we asked about markups, we were told there were none.When we arrived, we found that the salesperson we had been speaking with was not there (a clear red flag) and the vehicle was indeed marked up around 30% (!!!) from MSRP. After pressing the sales manager about our text conversation, we were instructed to wait while they "investigated" and (unsurprisingly) determined that their salesman had made no such claim and reiterated that "we haven't sold a car at MSRP in over 6 months."Don't let them waste your time. Shop elsewhere.Review from Nicholas B
1 star05/02/2021
My dad came in to pay cash for a car and they asked him for information they stated for dmv use. Took my info because I was going to be on the registration. Then without informing us ran hard credit checks on both of us. I wasnt even paying anything at all and now there is a **** on my credit for no reason. Shady people who try to add in a 699 dollar charge for anti theft. And dmv registration charges for a car that had just been registered.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.