Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Big Valley Ford Lincoln Mercury has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBig Valley Ford Lincoln Mercury

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            3282 Auto Center Cir

            Stockton, CA 95212-2836

            Visit Website
            (888) 804-5942

            Business hours

            8:30 AM - 9:00 PM
            Business Hours
            8:30 AM - 9:00 PM
            8:30 AM - 9:00 PM
            8:30 AM - 9:00 PM
            8:30 AM - 9:00 PM
            8:30 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:30 AM - 8:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1982

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Big Valley Ford Lincoln Mercury offer new and used car sales and repair services. 

            Products & Services

            Big Valley Ford carries a large selection of new and pre-owned vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Big Valley Ford Lincoln Mercury has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3282 Auto Center Cir, Stockton, CA 95212-2836
              BBB File Opened:
              8/1/1982
              Years in Business:
              41
              Business Started:
              5/12/1982
              Business Incorporated:
              5/12/1982
              Accredited Since:
              6/1/1982
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 00734 for this business, issued by CA Department of Motor Vehicles- Occupational Licensing (DMV)

              These agencies may include:

              CA Department of Motor Vehicles- Occupational Licensing (DMV)

              8243 Demetre Ave

              Sacramento CA 95828

              (916) 229-3126

              https://dmv.ca.gov/wasapp/olinq2/

              BBB records show a license number of 95069 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 5/31/2024.

              These agencies may include:

              CA Bureau of Automotive Repair- BAR

              10949 North Mather Blvd

              Rancho Cordova CA 95670

              (800) 952-5210

              http://www.bar.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Big Valley Ford, Inc.
              • Big Valley Ford
              Hours of Operation

              Primary

              M:
              8:30 AM - 9:00 PM
              T:
              8:30 AM - 9:00 PM
              W:
              8:30 AM - 9:00 PM
              Th:
              8:30 AM - 9:00 PM
              F:
              8:30 AM - 9:00 PM
              Sa:
              9:00 AM - 9:00 PM
              Su:
              9:30 AM - 8:00 PM
              Business Management
              • Mr. Darlene Gibbons, Vice President
              • Mr. Paul Umdenstock, President
              Contact Information

              Principal

              • Mr. Paul Umdenstock, President

              Customer Contact

              • Mr. Paul Umdenstock, President
              Additional Contact Information

              Fax Numbers

              • (209) 870-4427
                Primary Fax
              • (209) 952-2978
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              I purchased a truck from them in about three weeks after my purchased. I reached out to my finance company, **** of America, asking about my first months payment because I have not gotten anything in the mail. They informed me that the purchase was not finalized because the paperwork had not been completely submitted. I reached back out to big Valley Ford asking them what was going on. They informed me that they needed another $3000 for tax and license for the transaction to be completed. I was completely shocked and couldnt believe they would let me drive a truck around for almost a month without actually completing the paperwork especially because this was a company vehicle of mine. I refused to pay the extra $3000 because I felt like they were wrong and they shouldve informed me of that before they let me sign my paperwork and walk out with the keys. They agreed to eat the cost in the paperwork was finalized a month and a week after I went home with the truck. Now they are saying I owe them the first month payment of $777 even though I did not finance my loan through them, and I paid my first month payment to **** Of America, my finance company I refuse to pay them that payment, and now they are trying to take me to small claims court. I reached out to my finance company to ask if I should be making this payment to them and they said that I should not that I only should pay the payments where the truck is in my name and that was to **** Of America. I feel they are crooks and take advantage of customers by scamming them into paying money not owed. Please help!!
              Read More
              Read 7 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Flavia G

              11/14/2023

              Disappointed is an understatement. Typically car salesman have this stereotype.. and in this day in age we would like to believe family owned dealerships such as **** Lincoln in ******** is different and emoloyee car salesman with integrity. Sadly its not. I was in need of a car and chose to revisit ****. Salesperson ****** was slow to unresponsive to almost all communications. Him along with supervisor ***** pulled all the fancy lingo and pressure to buy a careven picked me up from my home at 8pm because they had only a deal for tonite!! Made promises for new car matts and seat covers.But, all is well until you sign the dotted line. Here I am almost 6 months latergetting the run around and every excuse in the book for the car seat covers that were promised when I purchased the car. So frustratingnothing worse than feeling like a chump or lied too! Really this is Family **** businessand how you treat your customers. False promisesno follow *** and responses. There car seat covers!!! I found 2 sites that make them, I gave you the order requestswhy cant you fulfill your promise? My advice to any future customer to **** ******************** Stocktondont goand if you do, make sure that you have everything written down and signed off before purchasing the car !

              Big Valley Ford Lincoln Mercury Response

              11/17/2023

              Unfortunately the seat covers we intended to provide were not to the customers liking.  This wasn't known at the time of sale.  She wanted seat covers that cost three times the amount of those we were giving her.  She has however accepted a credit equal to the cost amount for the car seat covers that we intended to provide and she can apply that to the cost of the seat covers of here choice.  The floor mats have always been available to her.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.