This Business Is Not BBB Accredited

AV Professionals

AV Professionals

(916) 743-4972

AV Professionals

12 years in business
740 Aberdeen Ln
Lincoln, CA 95648-2912
Fax Numbers
  • (916) 209-3190
Additional Phone Numbers
  • (916) 206-7841
BBB File Opened: 12/04/2009
Business Started: 12/21/2004
Business Started Locally: 12/21/2004
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Joseph Palencia, Owner
Business Category
  • Audio-Visual Consultants
Products & Services
This company is in the business of installing electronic equipment.
Alternate Business Names
  • Impact Audio & Video
  • AV Pros
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Advertising Review

On October 4 and October 11, 2016, BBB wrote to this business requesting that they modify the claims: “With over 15 years of experience we promise to uphold to only the highest standards of service while also guaranteeing the lowest prices in town.” And, “Lowest Prices in Town with the Highest standards.” which appear on their website:

According to the BBB Code of Advertising, due to the difficulty in determining with certain... Read More


BBB has concerns regarding this business' advertising and a pattern of complaints. See below for details.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for AV Professionals include:

  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

AV Professionals


AV Professionals

Customer Review Rating:


Composite Score: