Business ProfileforAppliance Parts Center

I needed an oven door for my oven because mine was *****. I ordered it from Appliance Parts Center on 2/17/2023 in the morning. I was told I would receive my appliance part within 10 business days. Prior to this, I ordered from the manufacturer GE, but my order was canceled, which is why I proceeded with Appliance Parts Center. I needed this part for an event and even though it did not come in time, I decided it was okay to wait a few days due to weather conditions. I gave them a few more days, and texted ***, the clerk, asking where my part was. I also asked him to cancel it because it was over 2 weeks. *** said that the part is on its way but he cannot cancel it. This was the week of 03/06/2023. I came to the store on 3/10/2023 and spoke to ***. He called someone at GE and they said that the part is on its way and should be here any day now. It is already 3/14/2023, end of day, and I am yet to a phone call to pick up my part. Since I was promised a 10-business day shipping period, I went ahead with them. It will be a month in 3 days since I have ordered this part and I have not yet received it. I would like to get my money back.