Business ProfileforJ R Putman Heating & Air Conditioning

In mid-June, we contracted with JR ******************** to replace the **** equipment and install a five-ton system, the contract was to replace the capacity of the prior unit.As the first unit was being installed, we noticed it was a lot smaller, and the *** installers assured us that they double-checked the order and it was a five-ton unit as per the contract and installed it.We filled out the warranty info & discovered it was a two-and-one-half-ton system. Once we told them, we were then told the largest system the house could accommodate was a three-ton system. So a three-ton system was installed.On August 15th, I was told *** concluded the old system was actually a four-ton system. It took two months, multiple errors and several full-day house calls to reach that conclusion.The four-ton system was installed on August 18th. We asked for photos of the house fan because the manual didnt match the control on the wall. In the photos, we see the brand name is ******** & not Trident. We told them yet there was no explanation as to why the contract said a Trident house fan & another, cheaper brand was installed without notice, consent or price adjustment. We were never given manuals or warranty information for any of the systems & the house fan except the one that was somehow for a Trident house fan and not for the installed ******** model. At this point, this seems intentional. The contract called for a five-ton system but was never installed, nor could it have been. The first installation was a two-and-one-half system, then a three-ton, then finally a four-ton system. The contract cost is based on a five-ton system, which we never received. The contract called for a Trident-branded house fan, and another, cheaper brand was installed without any notice or permission.There needs to be a reduction in cost commensurate with the downgrade in capacity and for the house fan.