Your BBB Gets Scam Calls Too.

September 27, 2017

Did You Know Your BBB Gets Scam Calls Too?

Richmond, VA- One of the most important parts of our mission is to educate the public on scams and notify our local areas when we hear of one impacting our communities. We hear from consumers and businesses all the time with details of those latest scams and offer our best advice on how to deal with them.

But, did you know our office gets these calls too? Occasionally, a BBB staff member will pick up the phone expecting to talk to a local consumer or business owner and instead be on the receiving end of a scam call.

“We understand our community’s frustration with these never-ending calls because we get them too,” says Olivia Smith, Communications Coordinator for BBBCV. “Just this month we have received calls on how to lower our student debt, increase our credit limit, and pay off an IRS debt or face legal action and imprisonment.”

We want to make sure our community knows how best to handle these calls to protect themselves from scammers. We would first advise to end the call as soon as you can. Then tell someone you know about the call and report it to BBB ScamTracker. The BBB ScamTracker is an online tracking database where consumers can add reports of scams or fraud impacting their area.

We hear from time to time some people like to quiz or mess with the scammer on the other line because they know it is a scammer calling but we recommend just ending the call instead. These calls are fake and there is no need to bother with them any longer than you must. We recommend telling someone about the call so you don’t feel isolated in the interaction plus word of mouth is a great resource when getting the word out about the scam impacting your area.

BBB also asked those that receive suspicion calls to report them to BBB ScamTracker so we can track the scams impacting our areas. Many of the releases BBB puts out come directly from the data sent to us from impacted consumers.

Smith is the Communications Coordinator for BBB serving Central Virginia and can be reached at for additional comment.

About BBB: BBB serving Central Virginia serves Richmond, the Tri-Cities, Charlottesville, and Fredericksburg, as well as 42 surrounding counties from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest, and ethical business practices and to promote customer confidence through self-regulation of business. Core services of BBB include business profiles, dispute resolution, truth-in advertising, consumer and business education, and charity review.