Volunteer Arbitrator Opportunities


For over 100 years, BBB has offered dispute resolution services to help consumers and businesses resolve complaints free of charge. Our goal is to help both parties find a meaningful resolution to difficult situations you are unable to resolve on your own.

If you are interested in acquiring experience as an arbitrator you should consider an invitation from Better Business Bureau. All cases are governed by BBB’s Rules of Arbitration. The arbitrator is not bound to apply legal principles in reaching what the arbitrator considers to be a fair resolution of the dispute.  

Rules of Arbitration (Post-Dispute): covers the arbitration process and important considerations for both parties to review before opting to submit a dispute to an arbitrator for final resolution. Rules introduced Sept. 1, 2010. 

Rules of Arbitration (Binding) for Pre-Dispute arbitration: reviews the arbitration process including information about the commitment both parties have made to resolve the dispute in arbitration. 

Local Panel Arbitrator Requirements


  • Routine access to a fax machine and an active e-mail account;


  • Agreement to submit decisions within five business days after the close of a hearing;
  • Ability to administer hearings in a professional manner;
  • A cooperative approach to on-going decision review;


  • Attorney; or
  • Dispute resolution professional with experience and training as an arbitrator



If you meet these requirements and are interested in becoming a BBB Volunteer Arbitrator, please complete and submit our application. In addition, you may email your resume to info@richmond.bbb.org