This Business Is Not BBB Accredited

CarMax , Inc.

CarMax , Inc.

(804) 747-0422

CarMax , Inc.

61 years in business
Headquarters
12800 Tuckahoe Creek Pkwy
Richmond, VA 23238-1115
Additional Phone Numbers
  • (434) 295-6351
  • (540) 710-7781
  • (804) 379-7264
  • (804) 346-2277
BBB File Opened: 01/19/1994
Business Started: 02/01/1956
Business Started Locally: 01/01/1993
Business Incorporated: 02/20/1956 in VA
Type of Entity
Corporation
Business Management
  • Ms. Jennifer B. Sheppard, Customer Relations Director
  • Ms. Diane Cafritz, Legal Counsel
  • Mr. Thomas J. Folliard, Chairman of the Board
  • Ms. Lynn Mussatt, Vice President Business Operations
  • Mr. William D. Nash, CEO
  • Ms. Michelle Stone, Paralegal
  • Ms. Audrey Wilkins, Paralegal

Business Category
  • Used Car Dealers

A-

Government Action

Federal Trade Commission vs. CarMax, Inc.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.

On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission.  The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold... Read More

Alert

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.


On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission.  The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold had open recalls at the time of sale that... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for CarMax , Inc. include:

  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax , Inc.

This Business Is Not BBB Accredited

CarMax , Inc.

Customer Review Rating:

9%
89%

Composite Score: