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          Vanan Online Services, Inc. has 1 locations, listed below.

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            Business ProfileVanan Online Services, Inc.

            Translators
            BBB accredited business

            Contact Information

            10711 Spotsylvania Ave Ste A

            Fredericksbrg, VA 22408-8612

            Visit Website
            (888) 535-5668

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            4.9/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Serving the corporate, private, legal, government, academic, and medical  sectors, we provide professional writing, language, and medical records management services to include the following:

            Transcription

            Translation

            Typing

            Notary

            Closed Captioning

            Subtitling

            Voice Over

            Medical Transcription

            Billing

            Coding

            Medical Office Administration Consultation

            Products & Services

            Transcription, Typing, Author Coaching, Medical Transcription, Medical Billing and Coding, Translation, Writing, Publishing, Copywriting, Closed Captioning, Subtitling, Voice Over, Medical Records Management, Medical Office Administration Consultation

            Business Details

            Location of This Business
            10711 Spotsylvania Ave Ste A, Fredericksbrg, VA 22408-8612
            BBB File Opened:
            2/1/2017
            Years in Business:
            7
            Business Started:
            9/9/2016
            Business Incorporated:
            9/9/2016
            Accredited Since:
            10/1/2017
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Tamera Nelson, Operations Manager
            • Mr. Saravanan Nagaraj, CEO
            Contact Information

            Principal

            • Ms. Kristiana Beard, President
            • Ms. Tamera Nelson, Operations Manager

            Customer Contact

            • Ms. Tamera Nelson, Operations Manager

            Other Contacts

            • Ms. Kristiana Beard, President
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/23/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            The transaction date was Feb 8, 2022 for Spanish captioning services for ****** Video upload. on Feb 21, 2022 ****** said the captioning file was not in the correct format sent to Vanan for fix Received the fixed file and resubmitted it. ****** reported the same with the file on March 18, 2022 Asked for a refund per the 100% satisfaction money-back guarantee found on their website as the file failed 2 times. I contacted them and I went back and forth with customer service until they said they cannot issues a refund and that we can send the file back and they will submit it to Amazon. We are already uncomfortable with their service and not satisfied so and want our money back so we can seek the is service from a more reliable company. The amount was $****** total for a 5-day turnaround time. It has been over a month and still not working file. Lastly and this should have raised a red flag. After I had chatted with a sales rep and got a quote upon sending the payment to start the work I was told that I would have to pay more for another type of service. After much back and forth they did not charge this and guaranteed me the file would pass the ****** file criteria which it did not. I had to send them the script which I already agreed to do with the sales rep but they were saying that it would have to be translated.
            Read More

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Antonio V

            03/20/2024

            Vanan Online Services, *** has been great to work with from the very beginning, as I was clueless on how to get any translations or transcriptions done for the videos I was working on. The Team over at Vanan Services have always been so attentive, helpful, and supportive with figuring out what is needed, and they are truly a valuable resource to have. Everything beyond that from the delivery of great files and assets that helped finish high-level projects.I wholeheartedly recommend Vanan Online Services, Inc., their team and all the services they have for over 100 languages, which is truly amazing.5 stars!

            Vanan Online Services, Inc. Response

            04/02/2024

            Dear *******,Thank you profoundly for sharing your experience with us through your 5-star review. We are deeply honored to hear about the critical role our rush translation and transcription services played in your project's success, allowing you to not only meet but exceed your client's expectations. Our team understands the high stakes involved in timely deliveries, especially when working under tight deadlines. It's our priority to ensure that our services are not just a solution but a strategic advantage for companies looking to make a significant impact.In addition to our translation and transcription services, we are also proud to provide Audio Description services. This commitment to enhancing content accessibility demonstrates our dedication to creating inclusive experiences for all audiences, further enriching the value we bring to our clients.Your recognition of our efforts, especially highlighting the effectiveness of our rush service delivery, is incredibly motivating. It fuels our passion for continuing to offer reliable, top-notch services that companies find invaluable.We're sincerely grateful for the time you took to leave us such a thoughtful review. Your feedback is a testament to the partnership we strive to build with every client. We eagerly anticipate the opportunity to work with you again, delivering the exceptional service and results that you and your clients expect and deserve.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

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