Business ProfileforTurner's Pool and Spa, Inc.

The communication of this company has is horrendous. The phone numbers listed on their business cards as well as online seem to have no person on the other end. We have tried to call numerous times on different days and have been unable to reach them via phone. The pool is now installed and the pump is now working, however, the sand filter is now leaking water as I believe a seal was not installed correctly. As first-time pool owners I was very confused during the whole install process. Again lack of communication aided in this confusion. Equipment and sand were not dropped off until late in the evening (after 8 pm) before the pool install. The issue is that they then went on a 3-hour lunch break. Left around 1 pm and did not return until 4 pm. This break led to them working late into the night around 830 pm. To put this in perspective they showed up at 8 am and did not leave until 830 pm and the pool was not even finished. The owner came by during their lunch break and said that they would be finished within 2 hours. However, after showing up from lunch at 4 they still had not finished the pool by the time we left at 7. We had to ask a neighbor to check on them and lock up our gates once they had gone. Further, we wanted to order water for the pool, and the installers nor the owner gave us a solid decision of when we would be able to fill the pool. Luckily we emailed and got confirmation, but this extra step should not be necessary. After all this, I emailed voicing my concerns and need for them to come get there equipment that has been in my lawn (front and back) for three days when they said they would pick it up two days ago. The owner called me back once he realized my back gate was locked and his equipment was still here. However, his tone of voice was so condescending and belittling. He brushed off my concerns as "the pool business" and feels as though the company has done no wrong. Completely unprofessional company that has no regard for its customers.