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Find a Location

Haley Buick GMC- Airport (Haley Auto Group) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHaley Buick GMC- Airport (Haley Auto Group)

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2014

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Haley Buick GMC- Airport (Haley Auto Group) has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      5500 S Laburnum Ave, Richmond, VA 23231-4417
      BBB File Opened:
      11/7/1983
      Years in Business:
      58
      Business Started:
      1/1/1966
      Accredited Since:
      6/1/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 7322 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 1/31/2025.

      These agencies may include:

      Motor Vehicle Dealer Board

      2201 W. Broad Street, Suite 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.vipnet.org

      Type of Entity:
      Corporation
      Business Management
      • Mr. Bill Sigler, General Manager
      • Mr. J. Doug Pridgen, President
      Contact Information

      Principal

      • Mr. Bill Sigler, General Manager
      • Mr. J. Doug Pridgen, President

      Customer Contact

      • Mr. Bill Sigler, General Manager
      Additional Contact Information

      Fax Numbers

      • (804) 222-8467
        Other Fax
      • (804) 226-6135
        Other Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      February ******* My salesperson, *************************, was GREAT!!! I was 2 1/2 hours away and she went above and beyond to send pictures and check different things on the truck for me. She pointed out that someone had dinged the bumper and I understood that Id have to have that repaired. The carfax showed minor damage and I thought this was probably it. I looked over the truck yesterday when I arrived but nothing jumped out. I washed the truck today by hand which is when it went south. There were several places in the paint where somebody had painted over deep scratches and there was trash in the paint in several places. I took it to a paint and body guy who informed me that the entire passenger side, tailgate and drivers door had been paintedand not done well. He didnt even have to get close to the truck to see that. Then he started picking out the trash and scratches. Maybe Im wrong but Id think the professionals at Haley would have seen this when they inspected it as a trade. Its easy to see on a clean truck. And maybe I should have seen it. Not an excuse but Ive been having radiation treatments each day for 6 weeks and was pretty fatigued after that and my 2 1/2 hour drive. Now I will need to pay to have the paint corrected out of pocket. *****, the sales manager that I contacted less than 24 hours after my purchase, told me it was to be expected on a truck with ****** miles. I dont mind the damage that was shown to me. I dont mind the small rock chips. But I just think somebody at the dealership had to know that half of the vehicle had been painted and not done well. This is stuff that for the most part can be paint corrected but spending an extra $900-1,000 on top of the $500 that I knew I had to spend for paint repair is a little much.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      M. R.

      1 star

      05/20/2022

      I was charge $****** for a the replacement of one battery cable connector. This is a three to 5 minute job and a $***** part. Grand total with my military discount (10%) was ******. The car was to have been seen for a recall on the ignition tumbler (not fixed) and the broken cable connector. The mechanics at the shop called me twice to try to let them replace my brakes (4 months old) and the car battery (brand new) stating it will not hold a charge. I get that dealerships are know for ripping people off; however, this is insane.

      Haley Buick GMC- Airport (Haley Auto Group) Response

      05/23/2022

      GM Recall# 14299 is to add/modify existing ignition keys only. It does not cover fixing ignition tumblers which would be a customer pay repair/expense. Alldata (which is the pricing directory for automobile repair) allows 0.5 hours technician hours for checking a vehicle charging system and 1.1 additional hours for cable connector repair/replacement. Our hourly labor rate is $******/hour and at 1.6 hours the labor alone would be $****** before the price of the part, shop supplies, and taxes.

      Customer Response

      05/23/2022

      If it took them 1.1 hours to replace the clip on the end of a wire for a battery then they are the most incompetent group of mechanics on the entire planet and should be fired just on that basis alone unless they’re running a full scam out of that shop to rip off consumers. I could’ve or anyone could’ve done that job in five minutes in a driveway the only reason I had them do it was because the car was going there for the recall anyways. If they would’ve ran a diagnostics on the car they would’ve seen that the ignition Tumblr was locked up due to a security feature that was set by the battery being disconnected but instead they wasted their time checking my brakes and several other things on the car that had nothing to do with why it was there

      Local BBB

      BBB Serving Central Virginia

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