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          Find a Location

          Columbia Gas of Virginia, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforColumbia Gas of Virginia, Inc.

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/2009

            Years in Business: 170

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Headquartered in Chester, we provide natural gas service to residential, commercial and industrial customers in 91 communities across 65 percent of Virginia. We’re one of the seven energy delivery companies of NiSource Inc., who together provide essential natural gas and electric service to nearly 4 million customers.

            Business Details

            This is a multi-location business.

            Find a Location

            Columbia Gas of Virginia, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/10/2000
              Years in Business:
              170
              Business Started:
              2/1/1854
              Business Incorporated:
              2/11/1854
              Accredited Since:
              12/1/2009
              Type of Entity:
              Corporation
              Contact Information

              Principal

              • Ms. Stephanie Benson, Communications Manager
              • Ms. Kristine Riddick, Manager of Communications
              • Mr. Karl Brack, VP | External & Customer Affairs

              Customer Contact

              • Ms. Michelle Coleman, Business Manager
              • Ms. Stephanie Benson, Communications Manager

              Other Contacts

              • Ms. Kristine Riddick, Manager of Communications
              • Mr. Karl Brack, VP | External & Customer Affairs
              Additional Contact Information

              Fax Numbers

              • (804) 768-6413
                Primary Fax

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Columbia Gas of Virginia has claimed our gas meter has stopped working for two years in a row and approximately around the same time each year. This issue first occurred last year around this time. The company replaced the meter and charged me the previous years costs in gas to make up for the time the meter stopped reading. This is when we had the 3 day snowstorm. We learned our ****** and cut back significantly on that. We did not dispute and paid for additional costs of about $600. This year the same issue has occurred on a supposed brand new meter installed by Columbia Gas. The meter is less than a year old. Columbia Gas, again, sent a technician out to replace the meter and just billed me $1600 for the difference in pay. Claiming the meter stopped working in December, when in fact it appears to have stopped working in January. They determine the cost we owe to be based off house size and weather date. We have attempted to call a supervisor and did not hear back. Also, when the technician checked the gas in the home he left the fireplace burner on, sloppy. We are not agreeing to pay for this costly issue from the gas company considering it is now a yearly event specifically when gas prices are at peak due to the winter weather. We paid last year when this happened and took the hit of being overcharged knowing that we cut back on gas usage. We are wanting Columbia Gas to absorb the loss and ensure their meters are operational at all times going forward and send quality technicians to manage equipment and checking appliances are properly turned off after performing their test.
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David G

              1 star

              02/16/2023

              Absolutely the WORST customer service I've ever experienced! If it were possible, on a scale of 1 to 5, I would rate Columbia Gas a -10. It is literally impossible to pay your bill on the web. You must pay by phone and it takes at least 10 separate inputs to do it, including punching in a 15-digit account number. This company is something out of the dark ages. If it were not a monopoly, there is no way it could survive as a company.

              Local BBB

              BBB Serving Central Virginia

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