Business ProfileforGenesis Home Improvement, LLC

In 8/22 met with ***************** who walked thru the project with us. We are doing a whole home renovation along with an addition. *** had an engineer look at the area. Homeowner was present for the walkthrough with the engineer. The engineer determined that none of the walls were load bearing. We signed the contract on 11/17/22. Paid a deposit of $35,000 on 11/23/22. Since then, weve had nothing but issues with Genesis. There was no communication from them until we started asking for a timeline/update in late January 23. We could not get a timeline, start date or any information regarding the project. I contact the owners and received no response for weeks. First response back from ***, owner, was on 3/11/23. She also could not provide any sort of a timeline. We asked if, while we were waiting for the materials, etc. for the addition, could they please start on other sections of the project? Two weeks later, the new project manager, *******, shows up with 1 guy who worked less a couple of hours for 2 days. 4 days later he showed up again and after working an hour or so, said he had to leave for an inspection on another project. No work has been done other than that. When Ms. ******* came out, it was also determined that there was an electrical line in the path of the addition. They then used that as an excuse not to do any of the other work they had been contracted to do even though the electrical line only affected the addition that was to be built. I received essentially no communication from them on the status of the project or when I could expect the project to begin. Genesis has given us the run around since the day we signed the contract. The owner has done nothing to make the situation right and now, after they cancelled the contract on 3/23/23, they have not refunded our money and won't respond. $35,000.