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      Country
          Country

          Find a Location

          Call Federal Credit Union has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Call Federal Credit Union

              4605 Commerce Rd Richmond, VA 23234-2233

              BBB Accredited Business
            • Call Federal Credit Union

              3640 Call Federal Dr Ste 100 Midlothian, VA 23112-3457

              BBB Accredited Business
            • Call Federal Credit Union

              3660 Mayland Ct Richmond, VA 23233-1409

              BBB Accredited Business
            • Call Federal Credit Union

              9397 Atlee Rd Mechanicsvlle, VA 23116-2540

              BBB Accredited Business

            Business ProfileforCall Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2005

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Financial Services

            Business Details

            This is a multi-location business.

            Find a Location

            Call Federal Credit Union has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Call Federal Credit Union

                4605 Commerce Rd Richmond, VA 23234-2233

                BBB Accredited Business
              • Call Federal Credit Union

                3640 Call Federal Dr Ste 100 Midlothian, VA 23112-3457

                BBB Accredited Business
              • Call Federal Credit Union

                3660 Mayland Ct Richmond, VA 23233-1409

                BBB Accredited Business
              • Call Federal Credit Union

                9397 Atlee Rd Mechanicsvlle, VA 23116-2540

                BBB Accredited Business
              BBB File Opened:
              3/1/2005
              Years in Business:
              61
              Business Started:
              9/1/1962
              Accredited Since:
              2/1/2005
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Andrew Burnett, Vice President of Operations
              • Mr. John West, President/CEO
              Contact Information

              Principal

              • Mr. John West, President/CEO

              Customer Contact

              • Mr. John West, President/CEO
              Additional Contact Information

              Fax Numbers

              • (804) 525-7811
                Primary Fax
              • (804) 249-6891
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/20/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              Reconciled checking and savings account balance with Call Federal to $0 in mid March 2022 (over a year ago) in person at branch location along with a friend who witnessed everything to close all associated accounts since I moved to a new bank. Was informed by the branch manager would need to wait a few days for the payment to reconcile the account to process and to allow for the request to close credit card form to go through. Was then informed days later back in 2022 even though the annual fee was just assessed, I was required to pay it, even though most banks refund an annual fee if within 45 days of account closure from assessment. Received printed confirmation of credit card account closure at branch location in March 2022.As of late March 2023 (present day) I am receiving statements from Call Federal with a new annual fee of $30 for 2023-2024 despite all accounts were closed in person over a year ago. I immediately reached out to Call Federal who assured me they took care of it and is no longer an issue. They went ahead and said they closed the account but my ********************** reports confirms the annual fee is still on the account and is now late. In addition to this new annual fee of $30 for 2023-2024 on the closed account there are now late fees for not paying the new annual "on time" for the account which was supposed to have been closed for a year now.I am requesting the (2) annual fees (1) for 2022-2023 ($30) and (1) for 2023-2024 ($30) and the recent late charges ($30) for not paying the new annual fee for the next year to be refunded to the account (total of $90 refunded) and ensure the account IS CLOSED like it was supposed to be in March 2022 as I have printed verification the branch manager handed me at the time of request of closing. I am also seeking a correction to my credit report for what appears to be a clerical error on Call Federal's end for not properly closing the account in 2022.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dana W

              1 star

              07/18/2023

              I loathe dealing with this bank. There is a 5-8 step security process every time you call the bank or try to log in online. On top of that, they use security questions that you never chose- they are questions that they generate from your online activity over the years, so it's impossible to get my account verified. Even a representative told me there's no way for them to help me because I can't get through SEVEN security questions that I've never heard of before!! On top of that, EVERYTHING takes 3+ days... Even just getting my account number. I had to call in, waste 15 minutes to speak to the right person, and literally wait 3 days for them to send it to me.My parents opened this account for me when I was in high school and I've been trying to cancel it for the last 4 years and have never been successful... Everything about this bank is the epitome of inconvenience. I still have no idea how I'm going to access my own money to transfer it to my regular account. My advice: STAY AWAY AND JUST GO WITH A REPUTABLE BANK THAT KNOWS WHAT THEY'RE DOING!! It's almost laughable how ridiculous CF's "processes" are.

              Local BBB

              BBB Serving Central Virginia

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