Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Argent Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Argent Federal Credit Union

      PO Box 72 Chesterfield, VA 23832-0900

      BBB Accredited Business
    • Argent Federal Credit Union

      5403 Jefferson Davis Hwy Richmond, VA 23234-2257

      BBB Accredited Business
    • Argent Federal Credit Union

      11651 Alliance Circle (Operations Center) Chester, VA 23831

      BBB Accredited Business
    • Argent Federal Credit Union

      3611 Oxbridge Rd N Chesterfld, VA 23236-4225

      BBB Accredited Business
    • Argent Federal Credit Union

      11900 Chester Village Dr Chester, VA 23831-1732

      BBB Accredited Business

    Business ProfileforArgent Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1986

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Products & Services

    Banking Services

    Business Details

    This is a multi-location business.

    Find a Location

    Argent Federal Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Argent Federal Credit Union

        PO Box 72 Chesterfield, VA 23832-0900

        BBB Accredited Business
      • Argent Federal Credit Union

        5403 Jefferson Davis Hwy Richmond, VA 23234-2257

        BBB Accredited Business
      • Argent Federal Credit Union

        11651 Alliance Circle (Operations Center) Chester, VA 23831

        BBB Accredited Business
      • Argent Federal Credit Union

        3611 Oxbridge Rd N Chesterfld, VA 23236-4225

        BBB Accredited Business
      • Argent Federal Credit Union

        11900 Chester Village Dr Chester, VA 23831-1732

        BBB Accredited Business
      Location of This Business
      PO Box 72, Chesterfield, VA 23832-0900
      BBB File Opened:
      9/2/1986
      Years in Business:
      67
      Business Started:
      6/1/1956
      Accredited Since:
      9/1/1986
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Mr. Ricky McCormick, Executive Vice President
      Contact Information

      Principal

      • Mr. Jamie Asciolla, President/CEO

      Customer Contact

      • Mr. Jamie Asciolla, President/CEO
      Additional Contact Information

      Fax Numbers

      • (804) 748-7388
        Primary Fax
      • (804) 275-8543
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I am self-employed as a notary public since 2012 and I was using this finical institution in 2014 to deposit my "payroll check" into and conduct my finical business from. My account with this institution has been open prior to 2000; they financed my first car. In 2016 and 2017, I began to notice "suspicious" overdraft charges on my account. I called and was told that some of those were not correct and an adjustment would be made, and it was. In hindsight, the adjustments may not have been for the total correct amount. It happened a few times again in 2018, the issues was they were holding my "payroll check" that I deposited on the 15th and 30th of each month for maybe 4 to 5 days longer than before and process my credit payment as overdrafts. So, I stop using that intuition and switched to another bank in 2018 to conduct my financial business and haven't had to deal with that type of issue with this new bank . In 2021, I went to open up a business account for my real estate company and was told about a prior negative account and that it was a notation in some system that did allow me to open an account. It was from that bank I stop using due to the unnecessary overdraft fees. In 2021, I first called the bank to see if they could resolve it but was told it had to be handled at the branch. Went to the branch and an associate had to submit it to someone else to work on it. Next, I received an email and it stated that per review there were 8 "bank errors" and the and adjustment would be made. The next part of the issue/situation I have attach the emails for you to review. Thank you in advance for your assistance.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.