BBB Accredited Business Profile

Capital One Financial Corporation

Capital One Financial Corporation

(800) 955-7070

Capital One Financial Corporation

23 years in business
15000 Capital One Dr
Richmond, VA 23238-1119
Fax Numbers
  • (888) 259-3021
  • (804) 968-3550
  • (804) 284-3726
Additional Phone Numbers
  • (804) 967-1000
  • (800) 889-9939
  • (800) 887-8643
  • (800) 215-1921
  • (800) 903-9177
  • (877) 534-6848
  • (877) 357-5659
  • (800) 228-3001
  • (800) 946-0332
  • (800) 955-6600
  • (800) 258-9319
  • (800) 655-2265
BBB File Opened: 12/20/1994
Business Started: 05/03/1994
Business Incorporated: 05/03/1994 in VA
Type of Entity
Business Management
  • Mr. Tim Nelson, Extended Operations Manager
Business Category
  • Credit Cards & Plans
  • Banks
  • Mortgage Lender

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Capital One Auto Finance
  • Capital One Bank
  • Capital One Credit Card
  • Capital One Direct Bank
  • Capital One HealthCare Finance
  • Capital One Home Loans
  • Capital One Services, Inc.
  • Capital One Small Business
  • Direct Authority Bankcard
  • Capital One
  • Sony Card
  • Sony Card Product
  • ING Direct
  • ING Sharebuilder
  • GM Credit Card
  • Capital One Bank (USA), N.A.
  • Capital One, N.A.
  • Capital One Services, LLC
  • GE Healthcare Financial Solutions
  • Capital One Investing, LLC

BBB accredited business



Capital One offers a broad array of financial products and services to consumers, small businesses, and commercial clients through branches, the Internet, and other distribution channels.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Capital One Financial Corporation

Capital One Financial Corporation


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