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Find a Location

VL Carter Tire and Auto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • VL Carter Tire and Auto

      3615 Nine Mile Rd Richmond, VA 23223-4811

      BBB Accredited Business
    • VL Carter Tire and Auto

      32330 Richmond Tpke Hanover, VA 23069-2206

      BBB Accredited Business

    Business ProfileforVL Carter Tire and Auto

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 6/1/2011

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    VL Carter Tire and Auto has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • VL Carter Tire and Auto

        3615 Nine Mile Rd Richmond, VA 23223-4811

        BBB Accredited Business
      • VL Carter Tire and Auto

        32330 Richmond Tpke Hanover, VA 23069-2206

        BBB Accredited Business
      Location of This Business
      3615 Nine Mile Rd, Richmond, VA 23223-4811
      BBB File Opened:
      6/29/2011
      Years in Business:
      54
      Business Started:
      3/1/1970
      Accredited Since:
      6/1/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 33001 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 8/31/2025.

      These agencies may include:

      Motor Vehicle Dealer Board

      2201 W. Broad Street, Suite 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.vipnet.org

      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • 301 Auto Sales & Service
      Business Management
      • Mr. Victor Carter, Owner
      Contact Information

      Principal

      • Mr. Victor Carter, Owner

      Customer Contact

      • Mr. Victor Carter, Owner
      Additional Contact Information

      Fax Numbers

      • (804) 447-0811
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Roger F

      4 stars

      11/28/2023

      Vl Carter suggested I get part needed for him to install on engine, only to ask for a new specified part weeks later. Gave me dates that he would be finished on multiple occasions, only to be done 2 weeks after date he estimated would be done. This is the second time this incident has happened. Rude during phone calls when I inquired about the status of vehicle, rushed me off phone on multiple occasions. Has made/ continues to make a lot of personal remarks in regards to my marital affairs, inquiring about my livelihood randomly at length via transactions. Had part he claimed he did not need that I shipped to him for 2 weeks before asking for specified part. He evaluated that area of car weeks before. Spends 50 % of time making personal statements at me and wife. Other 50% trying to find reason to drag feet on fixing vehicle and making joking remarks. Tried to rid me of vehicle multiple times, even tried to have someone sell me vehicle at his lot. (For whatever reason)has done everything possible not to have the vehicle fixed in timelty fashion, even after I agreed to continue with the future transaction no matter the total amount. Threw excessively high amounts at me/wife to keep car from getting fixed (for whatever reason.) The action of Vl Carter could be racially/ culturally motivated, not sure, but would not want another customer to deal with type of engagement from this company. Whether this is the case or not the communication level between me and the individual has been bad, and has definitely been the worst experience I've had with a auto mehanic as far as communication is concerned. -************

      Local BBB

      BBB Serving Central Virginia

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