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Find a Location

Midas of Richmond has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Midas of Richmond

      11463 W Broad St Richmond, VA 23233-1122

      BBB Accredited Business
    • Midas of Richmond

      5301 W Broad St Richmond, VA 23230-2627

      BBB Accredited Business
    • Midas of Richmond

      10160 Hull Street Rd Midlothian, VA 23112-3300

      BBB Accredited Business
    • Midas of Richmond

      1400 Boulevard Colonial Hgts, VA 23834-3004

      BBB Accredited Business
    • Midas of Richmond

      1212 N Arthur Ashe Blvd Richmond, VA 23230

      BBB Accredited Business

    Business ProfileforMidas of Richmond

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2022

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Midas of Richmond has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Midas of Richmond

        11463 W Broad St Richmond, VA 23233-1122

        BBB Accredited Business
      • Midas of Richmond

        5301 W Broad St Richmond, VA 23230-2627

        BBB Accredited Business
      • Midas of Richmond

        10160 Hull Street Rd Midlothian, VA 23112-3300

        BBB Accredited Business
      • Midas of Richmond

        1400 Boulevard Colonial Hgts, VA 23834-3004

        BBB Accredited Business
      • Midas of Richmond

        1212 N Arthur Ashe Blvd Richmond, VA 23230

        BBB Accredited Business
      Location of This Business
      11463 W Broad St, Richmond, VA 23233-1122
      BBB File Opened:
      1/1/1997
      Years in Business:
      28
      Business Started:
      1/1/1996
      Date of New Ownership:
      11/1/1998
      Business Incorporated:
      11/24/1998
      Accredited Since:
      7/1/2022
      Type of Entity:
      Corporation
      Alternate Business Name
      • Midas Auto Systems Experts
      • TMT LLC
      Hours of Operation

      Primary

      M:
      7:30 AM - 6:00 PM
      T:
      7:30 AM - 6:00 PM
      W:
      7:30 AM - 6:00 PM
      Th:
      7:30 AM - 6:00 PM
      F:
      7:30 AM - 6:00 PM
      Sa:
      7:30 AM - 4:00 PM
      Su:
      10:00 AM - 4:00 PM
      Business Management
      • Ms. Patty Smith, Store Manager
      • Mr. Mark Smith, Managing Partner
      Contact Information

      Principal

      • Mr. Mark Smith, Managing Partner

      Customer Contact

      • Mr. Mark Smith, Managing Partner
      • Mr. Brad Krueger, General Manager
      Additional Contact Information

      Fax Numbers

      • (804) 360-5051
        Primary Fax
      • (804) 520-2204
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/05/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I went in on 2/23/23 after getting a diagnostic test stating that I had a misfire. I went to Midas on the boulevard and got them to do a tuneup on my 2018 Kia ********* About a month later I went to go get an oil change and a car inspection once they finish they sent me pictures stating everything that was wrong and they sent a picture with my check engine light on and I explained to them that it was from the prior visit that my check engine light was on and they told me that I should have a diagnostic test done because the check engine light was on. I went and reviewed the pictures again upon review of the pictures. I noticed that the check engine light picture was from the previous appointment that I had for the tuneup that is just one of the issues that I have, on May 3 23 I noticed my check engine light came back on. *** contacted a mobile mechanic to see what the issue was and when he did a diagnostic test it said that I was having a misfire he proceeded to take off the spark plugs that Midas put on and it look like they had not even been changed so I had to spend an additional $520 to redo the tuneup that I had done in February 2023.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      walter c

      1 star

      09/19/2021

      My wife took her car because it was shaking when driven past 65 mph. Tire rotation, 4 wheel alignment, suspension system checked, inspected tires and pressure, and wheel bearing play. After evaluation Mike Booeshaghi suggested the shocks and struts needed to be replaced due to: 1Opt-close to end of useful life totaling $*******. When my wife took the car from the shop and told them the shaking issue still continued Mike suggested to replace the spark plugs. Weeks later my wife decided to take the vehicle to Nissan dealer where she was told the wheels needed to be balanced in order to evaluate it better. After balancing the wheels she was told three of the wheels were bent and all tires had irregular wear that was causing the car to shake at that speed. Why didn't Midas see the same problems when they evaluated the car. I do not believe they 1.balanced the wheels 2.performed wheel alignment and 3. The car did not need shocks nor struts. Midas expert mechanics should have been able to determine that the problem was the wheels. I don't like the fact that they upsell parts/service unnecessarily.

      Midas of Richmond Response

      09/21/2021

      I have reviewed this, and turned it over to our GM, Brad K****** for review and resolution The "Mike" referenced in the letter is, as of yesterday, no longer employed by Midas of Richmond More to follow Mark S**** -- Owner Midas of Richmond

      Local BBB

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