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Find a Location

Loyalty West End Service Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforLoyalty West End Service Center

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Auto & Truck Sales-Pre-Owned

    Auto & Truck Repair Services

    Collision Center

    Auto & Truck Parts

    Business Details

    This is a multi-location business.

    Find a Location

    Loyalty West End Service Center has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      7837 Carousel Ln, Henrico, VA 23294-4204
      BBB File Opened:
      8/22/2013
      Years in Business:
      10
      Business Started:
      7/1/2013
      Business Incorporated:
      12/15/2009
      Accredited Since:
      11/1/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 46854 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Motor Vehicle Dealer Board

      2201 W. Broad Street, Suite 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.vipnet.org

      Type of Entity:
      Corporation
      Related Businesses
      Business Management
      • Mr. David Perno, President
      Contact Information

      Principal

      • Mr. David Perno, President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I took my vehicle to loyalty automotive on 11/8/21 due to my service light showing up. I've done business with this merchant in the past. I was given a repair estimate after my car was assessed by loyalty automotive. Upon review of the diagnostic results, I was told that my steering angle sensor needed to be replaced and that was the reason for my vehicle trouble. I was unable to get the car serviced that same day. However, I made an appointment to get it taken care of on 12/28/21. I dropped my vehicle off to be fixed and paid a total of $1,137.10. A few days after the vehicle was fixed, I began to experience the same issue. I reached out to Loyalty automotive and was told to bring the vehicle back to be serviced. A technician by the name of ***** who advised me that they could not figure out why the problem was never resolved. I visited loyalty automotive 3 different times to see if they were going to fix my vehicle. The last time I was told that they could not figure out what was wrong, and they requested to have my care sent to another loyalty location. When I took my vehicle to the other location, I was told that the reason for my issue was the oil pump. The requested that I'd pay an additional $500. I declined to pay any additional money due to the original problem not being fixed. The technician reset my vehicle and the light went off. That only lasted a few days until I came back with the same issue previously stated. When I arrived at the second location for the second time, I was advised of yet another problem completely different from what anyone stated prior. After refusing to pay any additional money. I was rudely sent away to the original location; they advised me that it was not their problem to fix. I have reached out to the original location several times and have yet to receive a solution. I have reached out to corporate office and the manager. Every attempt has been unsuccessful.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Latasha B

      1 star

      07/10/2023

      Went here to get my car fixed from an accident. I was told I could come back if there was anything wrong. They told me they guarantee their work. Well after about a little over a month my paint has started to chip. Went by there and spoke to the manager, ***********************. She said it looks like a rock or debris could have chipped it and that it is not covered under their guarantee to fix it. My issue is that when i picked up my car I was told that they guarantee their work. This was literally like a month or so ago not 6 months ago and they will not make it right. I also was told while my car was in the shop getting repaired, they would do an alignment due to the type of accident I had. After a couple of weeks after i had picked my car up from Loyalty ******************, i took my car for service and was told i needed an alignment, they even showed me that it needed an alignment. I called to let loyalty west end know that i had to pay for an alignment when they was supposed to have done it during the repairs and got the run around two times. ****, another manager would not call me back regarding that situation. I would suggest no one use Loyalty ****************** for any repairs. They do not stand behind their work or words.

      Local BBB

      BBB Serving Central Virginia

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