This Business Is Not BBB Accredited

CarePoint Medical

CarePoint Medical

(804) 747-8900

CarePoint Medical

9 years in business
4860 Cox Rd
Ste 300
Glen Allen, VA 23060-9250
Fax Numbers
  • (804) 747-8910
Additional Phone Numbers
  • (866) 596-4445
  • (800) 935-7270
Additional Email Addresses
BBB File Opened: 03/18/2008
Business Started: 08/01/2007
Business Incorporated: 07/26/2007 in VA
Type of Entity
Limited Liability Company
Business Management
  • Ms. Kelley McKenzie, Corp. Compliance Officer
  • Ms. Tami Eisele, COO
  • Dr. Dodd Levy, President
Business Category
  • Medical Equipment & Supplies
Alternate Business Names
  • Diamedix Health Care, LLC


Advertising Review

On May 30, 2012, BBB contacted CarePoint Medical regarding their use of a “confidential Medicare information enclosed” claim on envelopes containing durable medical equipment advertisements. In June 2012, CarePoint agreed to modify their mailings. On November 30, 2012, BBB contacted the company regarding the use of a logo similar to the seal of the United States Department of Homeland Security on advertisement envelopes. In December 2012, CarePoi... Read More

Pattern of Complaint

BBB has received phone calls and complaints from consumers regarding advertisements from CarePoint Medical claiming Medicare will cover specific products such as the TriMod Back Support. Some consumers allege although the advertising states “Covered By Medicare and Insurance!”, their insurance providers do not cover the product, or do not cover it at 100%. Other consumers allege being solicited with letters claiming “Your physician would like you... Read More

Out of Business

According to information in BBB files, this business is no longer in business.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because it is out of business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarePoint Medical


CarePoint Medical

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