This business is not BBB accredited.
Phone: (877) 327-0056 14800 Hull Street Rd, Chesterfield, VA 23832 ! There is an alert on Home Cinema Center, LLC. !
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Online business that offers furniture, home accessories, audio/video equipment, electronics and other products. The company ships to locations throughout the United States and Canada.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Home Cinema Center, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 44 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||44|
Additional Complaint Information
BBB has received a pattern of customer complaints alleging service issues. Complaints allege consumers receive furniture damaged upon delivery.
The company has provided BBB with the following information:
Several changes have been made to this section of the site regarding policy procedures: http://www.homecinemacenter.com/help_answer.asp?ID=21#137#137.
On July 7, 2014 BBB reached out to the business to notify them that the pattern regarding furniture arriving damaged upon arrival has not been eliminated. In addition, BBB files indicate that this business has a pattern of complaints concerning issues with a delay in shipment and concerns with rude customer service.
The business provided the following comments:
1. We are using a call center and automated phone system.
2. We are working with manufacturers and carriers to improve inspections and packing standards.
3. We have a new tracking system which provide updates to shipments every couple hours. Customers must log in to the company website to receive updated tracking information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marc Burnetter, President Mrs. Anna Kozlowska, Vice President of Customer Service
Home Theater Internet Shopping Furniture - Retail
Products & Services
Home Cinema Center, LLC. sells the following brand(s): Acme, Coaster, Crownmark, Homey Design, Hooker, Panasonic, Parker House, Samsung, Sony
Method(s) of PaymentMastercard, Visa, Discover, American Express, Paypal, Google Checkout, Money Order, Cashiers Check
Refund and Exchange PolicyIs the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 7 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition most of our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy,where round trip shipping costs will be deducted from your refund.
Service AreaUSA & Canada
Industry TipsInternet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview