BBB Business Review

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This business is not BBB accredited.

Home Cinema Center, LLC.

Phone: (877) 327-0056 14800 Hull Street Rd, Chesterfield, VA 23832 http://www.homecinemacenter.com/ ! There is an alert on Home Cinema Center, LLC. !


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Description

Online business that offers furniture, home accessories, audio/video equipment, electronics and other products. The company ships to locations throughout the United States and Canada.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Home Cinema Center, LLC. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 29
Total Closed Complaints 44

Additional Complaint Information

BBB has received a pattern of customer complaints alleging service issues. Complaints allege consumers receive furniture damaged upon delivery.

The company has provided BBB with the following information:

Several changes have been made to this section of the site regarding policy procedures: http://www.homecinemacenter.com/help_answer.asp?ID=21#137#137.

On July 7, 2014 BBB reached out to the business to notify them that the pattern regarding furniture arriving damaged upon arrival has not been eliminated. In addition, BBB files indicate that this business has a pattern of complaints concerning issues with a delay in shipment and concerns with rude customer service.

The business provided the following comments:

1. We are using a call center and automated phone system.

2. We are working with manufacturers and carriers to improve inspections and packing standards.

3. We have a new tracking system which provide updates to shipments every couple hours. Customers must log in to the company website to receive updated tracking information.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Home Cinema Center, LLC.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 11

Additional Information

BBB file opened: May 21, 2009 Business started: 01/01/2004 Business incorporated 01/29/2007 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Burnetter, President Mrs. Anna Kozlowska, Vice President of Customer Service
Contact Information
Principal: Mr. Marc Burnetter, President
Principal: Mrs. Anna Kozlowska, Vice President of Customer Service
Business Category

Home Theater Internet Shopping Furniture - Retail

Products & Services

Home Cinema Center, LLC. sells the following brand(s): Acme, Coaster, Crownmark, Homey Design, Hooker, Panasonic, Parker House, Samsung, Sony

Method(s) of Payment
Mastercard, Visa, Discover, American Express, Paypal, Google Checkout, Money Order, Cashiers Check
Refund and Exchange Policy
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 7 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition most of our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy,where round trip shipping costs will be deducted from your refund.
Service Area
USA & Canada
Industry Tips
Internet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule

Customer Review Rating plus BBB Rating Summary

Home Cinema Center, LLC. has received 4.22 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.