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BBB Accredited Business since

Sheehy Ford of Ashland

Phone: (804) 798-4791 Fax: (804) 798-6311 11450 Washington Hwy, Ashland, VA 23005 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sheehy Ford of Ashland meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sheehy Ford of Ashland include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sheehy Ford of Ashland
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 1982 Business started: 09/13/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity


Business Management
Mr. Kevin McLaughlin, General Manager Mr. Skip Jabbar, Corp V.P.Sales
Contact Information
Principal: Mr. Kevin McLaughlin, General Manager
Related Businesses
Sheehy Ford Lincoln of Richmond
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Truck Dealers Auto Body Repair & Painting Auto Inspection Stations Auto Renting & Leasing Auto Repair & Service Auto Dealers - Hybrid Vehicles Truck accessories New Car Dealers (NAICS: 441110)

Industry Tips
Automobile Collision Damage Waiver Act Automobile Repair Buying a Used Car Sale of Motor Vehicles by Licensed Dealers

Additional Locations

  • 11450 Washington Hwy

    Ashland, VA 23005


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/2/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Want to know why? Because frankly they don't listen, offer false promises, and you get screwed over because of it. When I bought my vehicle I told them SPECIFICALLY I did not want to pay for the VIP service, but lo and behold once I got the vehicle, there it was tacked onto my loan. Also, if you're promised something make sure they deliver because you'll end up screwed. I was promised free Siruius Radio for 30 days, never happened. Was promised they would hold onto a second key whenever I needed it (they said they had it held there) and surprise again, that wasn't the case so that when I did lose my key I had to continue to pay for something I shouldn't have. Make sure you get your car tested as well before you buy it, one of the speakers was blown when I purchased the vehicle but I was assured by the salesman it was "Just how it sounds on SYNC" The speaker is blown, I'm paying more on my loan than I want, and I had to pay extra for a key I shouldn't have to begin with.

Desired Settlement: Refund of VIP service? Fixing of my speakers? Refund of the key I had to pay for? Honestly anything at this point, I'm just fed up.

Business Response:

VIP contract was signed at the time of sale by Mr. ******* and is not refundable. Nothing can be added to a customer's loan without their approval and signature. We would never hold on to a customer's second key until they needed it. The second key should have been given to him when he purchased the vehicle or picked up soon after the sale. Mr. ******* lost his key 7 months after buying the car and the not having the second key should have been resolved well before this time. The blown speaker should have been diagnosed and addressed by our service department. It's been over a year and 15,000 miles and there is nothing i can do about a blown speaker at this time.

I will agree to refund Mr. ******* $221.03 for the key he purchased, $20 for the 30 days of Sirius radio he never received and offer him $100 in goodwill for a total of $341.03.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***************************.


*** *******

9/17/2015 Problems with Product/Service | Complaint Details Unavailable
2/4/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was involved in a car accident and my sales person told me I should take my car to sheehy Ashland collision for repairs.I spoke with owner of the collision shop,the place ****** use for repairs on their vehicle. ** ** told me he would take care the car and repair it back to new. I just purchased my vehicle,a**** ***********, in July 2014. The first time I went to get my vehicle from the shop my car was making a knocking noise and very dirty plus the gas tank was empty when I had a full tank of gas. At the time I did not have my voice but did contact my insurance agent. I took a video and pictures of vehicle to show the repairs was not done properly. The adjuster at the insurance place asked me to give him a second chance to repair my vehicle. I did but still not satisfied with the results. My vehicle still making a knocking noise and they did not detail the car which they charged the insurance for that service. My car is very dust and that was a factor of me losing my voice due to health issues. I have a detailed list of the repairs that was not done properly and can not be repaired due to the damages to the vehicle.

Desired Settlement: At this time I feel I gave them the opportunity to fix my vehicle and has spent money in gas for two rental cars. I want ****** to provide me with another vehicle. I have paid two payments on this vehicle and still it is not fixed. I purchased this car new and the condition of my vehicle is awful.

Business Response:

We have had the representative from **** ********* review the repairs, drive the vehicle to listen for the noise **** ***** hears and inspect the cleanliness of the vehicle after repairs were complete. She has approved everything we’ve done. Since we’ve repaired, the vehicle has been to two ****** dealers for the noise and both dealers have not been able to verify the noise concern. We did not charge **** ********* for a detail as it was not part of ****** estimate. From what I understand, **** ***** was told by the **** rep to take the vehicle wherever she wanted and **** would reimburse her $100 for a detail. We would be happy to further assist **** ***** with any issues, but **** ********* must approve and pay any further repairs.




***** ********** ******* ******* **********************   ****** **** ** ******* ***** ********** *** ******* *** *****   *** ************ ****** ************

8/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/8/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Had car in for state inspection and oil change on 7/29/14.Was advised that front rotors and brake pads needed replacement.I was not aware of any problem that would indicate rotor damage but authorized repair if I would get to see damage to rotors when they were removed.Picked up car after repair and was advised that the rotors were discarded and not available for me to inspect.Also I was only given an estimate of total cost and not told that it included an optional break fluid flush for $122.23. My total cost for front brake repair was $594.38.I can only conclude that the "damaged" rotors were not made available for my inspection because they did not need to be replaced.

Desired Settlement: $472.15 Front pads @ rotors - 91.95 Brake Pads 122.23 brake flush $502.43 Refund to my account

Business Response:

Basically, our position is very simple.  *** ****** is a valued customer.  We openly admit, as we did to him, that the employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them.  This was an honest mistake and in no way was done to hide them from the customer.  We stand by our original statement to him that the rotors were definitely needed.  Also, the brake flush was pointed out to *** ****** as an added service and made complete sense with the maintenance performed on the brakes and should have been done – *** ****** approved all of this work after it was reviewed with him.


Having said this, we are in no way saying the customer is telling any untruths in his statements.  If *** ****** believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed.  The rotors being discarded were an honest mistake, for which we apologize.


Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of 222.23 or a credit in that amount to be used within the next 18 months at our location.  Because *** ****** approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund.  The 222.23 is to credit for the optional brake flush of 122.23 that he was not clear we were doing and the additional 100.00 is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more.


Thank you,


***** ******

Service Manager

Sheehy Ford of Ashland

Direct: ************

Main: ************


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***************************.
Please refund the $223 to me by check.

******* ******