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          WaterChef has 1 locations, listed below.

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            Business ProfileforWaterChef

            Water Purification Equipment

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            WaterChef'(r) - Premium Water Filtration Systems
            Product line includes: Under-Sink Water Filtration Systems, Countertop Water Filtration Systems, Shower Filter Systems & Replacement Filter Cartridges. Tested and Certified by NSF International.

            Business Details

            BBB File Opened:
            11/6/2009
            Years in Business:
            38
            Business Started:
            9/18/1985
            Business Incorporated:
            4/18/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Water Safety Corporation of America, A Nevada Close Corporation
            Business Management
            • Mr. Michael (Mike) C. Parise, President
            • Mr. John Johnson, Controller
            Contact Information

            Principal

            • Mr. Michael (Mike) C. Parise, President

            Customer Contact

            • Mr. John Johnson, Controller
            Additional Contact Information

            Fax Numbers

            • (775) 359-9191
              Primary Fax

            Phone Numbers

            Website Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Purchased a whole house water filtration system from WaterChef for my new home. Product was professionally installed by a licensed plumber as per instructions. Product leaked and caused damage to garage floor and support structure. Contacted WaterChef immediately and was sent a replacement part. Had replacement part professionally installed by a licensed plumber, product still leaked. Contacted WaterChef again, and was advised to seek out a different filter cap from another vendor? Replied that I would not do that and for them to fix my issue. WaterChef sent a new filter yet that did not resolve the leak. Contacted WaterChef and informed them of ongoing problems and lack of support and requested full refund of defective product. Was told a refund would be issued to me via regular mail for amount of purchase $1,600.00. Refund was not received contacted WaterChef again to obtain refund status, was told an inquiry will be made. To date I have not received a status update, let alone a refund. The only resolution I am willing to accept is a full refund the whole house filtration system, PLUS two installation cost of $1,000.00 for a total of $2,600.00.All electronic communications between myself and various WaterChef representatives are available along with itemized invoices from WaterChef and ******** Heating and Plumbing.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

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