BBB Offers Tips for Hiring a Pest Control Company

June 14, 2017

While North Carolinians are getting ready to welcome summer, they might be hesitant to welcome the critters that also come with warmer temperatures. When your pest problem gets too big for a flyswatter, Better Business Bureau serving Eastern North Carolina (BBB) is offering tips for when it’s time to call in a professional service.

In 2016, more than one million people turned to BBB nationwide for information on pest control, animal trappers and exterminators. BBB serving Eastern NC fielded over 86,000 inquiries and processed over 200 complaints for those types of companies in the past twelve months alone.

 “Nobody wants to have unwanted critters creep into their homes during the summertime,” said Mallory Wojciechowski, president and CEO of BBB serving Eastern NC. “Whether it is bugs, rodents or a larger animal, it is important for consumers to find a trustworthy company to take care of their pest problems so they don’t come back anytime soon.”  

BBB serving Eastern NC provides the following tips for finding a qualified pest control professional:

Research: Evaluate pest control professionals and services that are members of national, state or local associations. Check out BBB’s Accredited Business Directory to find reliable pest control services in your area.

Licensing: Verify licenses or other credentials of the pest control professional who comes to solve your pest problem.

Estimates: Get bids from several pest control businesses, and make sure you are comparing the same services. BBB provides a free Request a Quote service to make it easier to gather estimates from local BBB Accredited Businesses.

Contract: Before signing a contract, be sure to fully understand the nature of the household pest(s) to be exterminated, the extent of the infestation, and the work necessary to solve the problem. Make sure all guarantees are clearly stated in writing with details about the service agreement. Be sure you understand what the company will do if pests continue or come back after treatment, and how long it will take to implement the treatment.

Safety: Familiarize yourself with the methods and/or materials that will be used to treat the infestation. If a business suggests pesticides or chemicals to troubleshoot your issue, ask for the name of the product(s) and/or to see the label. Your family and furry-friends could be impacted by the process.

Insurance: Find out if the pest control company has liability insurance to cover any damages to your house or furnishings during treatment.

Warranty: If a guarantee is given, know what it covers, how long it lasts, what you must do to keep it in force, and what kind of continuing control, prevention and management are necessary.

High-pressure sales tactics: Beware of businesses that offer bargains which sound too good to be true. Use caution with businesses that come to your home uninvited and offer a free inspection for pests or press you for immediate and/or costly treatments.